Nicol Tatiana Medina Crofort

• Supervise the operational management and delivery of commercial facilities, guaranteeing the availability and adequate maintenance of common areas and rented areas to ensure operational and commercial continuity.
• Coordinate, manage and plan the administration of essential services, such as security, cleaning, archiving and maintenance of the shopping centre, ensuring operational efficiency and regulatory compliance.
• Manage the relationship with contractors and suppliers, negotiate agreements, compare costs, make quotes, generate purchase orders, notices and contracts through the SAP system, supervise the fulfillment of said services and ensure the monitoring of payments and budget control.
• Ensure timely preventive and corrective maintenance of shopping center facilities and equipment to minimize disruptions to operations and comply with safety and efficiency standards.
• Create, update and supervise the inventories of the shopping centre's assets, recording inputs, outputs and updates, ensuring their efficient use and aligned with operational needs.
• Manage payments, budgets, expense control and purchase order generation in the SAP system, ensuring the efficient use of resources and compliance with financial objectives.
• Lead regular inspections of facilities to identify potential risks, implement corrective plans, and ensure optimal operation.
• Oversee regulatory compliance and enforcement of internal policies, ensuring safe and functional environments for employees and visitors.
• Supervise security protocols and response management in the event of incidents or emergencies, ensuring timely response and minimisation of risks in the shopping centre.
• Efficiently plan and allocate commercial spaces for rent, ensuring proper distribution, compliance with contracts and occupant satisfaction.
• Participate in infrastructure improvement projects, including remodeling and renovations of common areas, to optimize the visitor experience and strengthen the commercial offer.
• Lead the provision of administrative support, tracking and invoice processing for operational services, including utilities, using the SAP system to ensure the smooth operation of the mall infrastructure.
• Organize and coordinate the operational and strategic management of the shopping center's facilities, ensuring efficient operation and promoting safe and productive environments for occupants.
• Ensure compliance with the Comprehensive Management System Policy (quality, environment, productivity, industrial safety and occupational health management policy), guaranteeing a safe and productive environment for employees and visitors.
• Work on community outreach campaigns that support prevention and safety at the mall, responding to emergencies or urgent issues promptly to minimize disruption.
• Provide advice to clients and users on operational risks, safety, efficiency and applicable regulations in the management of facilities.

• Coordinated the distribution and efficient use of common spaces and rented areas, achieving a 15% reduction in downtime of key areas, which contributed to the increase in the profitability of the shopping center and improved the visitor experience.
• Negotiated and supervised contracts with strategic suppliers, achieving a 10% reduction in operating costs without compromising quality or delivery times
• Increased participation in mall events by 15% through customer satisfaction strategies, strengthening community connection and brand loyalty.
• Implemented emergency response protocols and customer complaints, reducing response time by 30% to incidents, minimizing operational interruptions and improving problem solving.
• Developed effective communication with work teams, achieving a better work environment and interdepartmental collaboration, which improved productivity and quality of services.
• Implemented feedback strategies, such as satisfaction surveys, which resulted in a 15% increase in customer satisfaction score and improved the quality of mall services.
• Coordinated the preventive and corrective maintenance of the facilities, achieving 99% compliance in safety and reducing incidents by 25% optimizing the overall operation.
• Managed operating budgets and expenses through SAP, ensuring 98% of the financial objectives were met by optimizing the efficient allocation of resources, which contributed to the financial stability of the mall.
• Supervised and coordinated teams and suppliers, resulting in a 10% improvement in operational efficiency, ensuring that all areas of the mall operated without interruption.
• Actively participated in infrastructure improvement and renovation projects, resulting in a 15% increase in visitor satisfaction due to the optimization of facilities and the improvement of the business experience.

• Supervise the distribution and maintenance of commercial and recreational spaces, ensuring their optimal functionality and compliance with safety regulations
• Manage relationships with suppliers, ensuring the efficient procurement of materials and services essential to the operation of the facilities
• Develop initiatives to improve customer and visitor satisfaction, optimizing the experience in commercial and recreational spaces
• Coordinate and execute commercial and recreational events and activities, ensuring proper logistics, resource allocation, and compliance with safety regulations
• Facilitate access to information related to the services provided by the company, directing the promotion and sale of the products and services in the portfolio

• Increased customer satisfaction by 25% through optimized space planning and improved service strategies
• Coordinated over 3 major events with zero operational interruptions, ensuring timely execution and customer satisfaction
• Increase efficiency in the use of inputs by 35%, reducing waste and optimizing the supply chain

• Ensure that commercial facilities meet quality and safety standards, reducing risks and improving the user experience
• Manage the efficient use of cleaning products, supplies and equipment, reducing costs without compromising the quality of service
• Implement cleaning and maintenance schedules to prevent deterioration and extend the life of facilities and equipment
• Implement sustainability and regulatory compliance strategies, ensuring the reduction of environmental impact and compliance with health and occupational safety regulations, implementing occupational health and safety protocols
• Ensure the optimal cleanliness and maintenance of the facilities, contributing to a pleasant and safe environment for customers and employees
• Manage and execute cleaning and disinfection programs in commercial spaces, ensuring compliance with hygiene and safety regulations
• Apply safety and hygiene protocols, promoting sustainable practices and reducing operational risks
• Control the stock of products and maintenance equipment, optimizing costs and guaranteeing their availability
• Solved unforeseen cleaning and maintenance situations, ensuring immediate solutions and avoiding interruptions in operations
• I reduced the use of harsh chemicals by 35%, adopting eco-friendly alternatives without compromising cleaning effectiveness
• Promoted waste reduction strategies and efficient use of ecological products, aligning operations with sustainability initiatives
• Decreased the costs of cleaning supplies and equipment by 20%, improving inventory management and negotiating efficiently with suppliers
• Designed and implemented specific strategies for the cleaning and disinfection of critical areas such as bathrooms, food areas and high-traffic spaces, ensuring hygienic and safe environments
• Zero safety incidents: I applied strict occupational hygiene and safety protocols, achieving a history without accidents or incidents in the cleaning area

1. Solved unforeseen cleaning and maintenance situations, ensuring immediate solutions and avoiding interruptions in operations.

2. I reduced the use of harsh chemicals by 35%, adopting eco-friendly alternatives without compromising cleaning effectiveness. Promoted waste reduction strategies and efficient use of ecological products, aligning operations with sustainability initiatives.

3. Decreased the costs of cleaning supplies and equipment by 20%, improving inventory management and negotiating efficiently with suppliers.

4. Designed and implemented specific strategies for the cleaning and disinfection of critical areas such as bathrooms, food areas and high-traffic spaces, ensuring hygienic and safe environments.

5. Zero safety incidents: I applied strict occupational hygiene and safety protocols, achieving a history without accidents or incidents in the cleaning area.