Nicola Barrett
Armstrong Creek, VIC
Overview
13
13
years of professional experience
Work History
Retail Manager
Specsavers
12.2017 - Current
- Assist in managing daily store practices to ensure smooth clinical operations while upholding high quality patient care.
- Impellent inventory management practices to maintain stock accuracy.
- Engage with customers to provide product knowledge and enhance satisfaction levels.
- Oversee store operations, including opening and closing procedures, cash management, and safety compliance.
- Billing / Processing in Medicare, Hicaps, DVA, Electronic Transfers & Eftpos
- Demonstrate a high level of knowledge to ensure compliance with healthcare legislations, policies and procedures.
- General adminstration tasks including scheduling and managing patient appointments, phone calls, emails, faxes and coordinating with relevant vendors / suppliers
Supervisor
McDonald's
12.2012 - 12.2017
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on process improvements and workflow efficiencies.
- Providing a high level of customer service and applying problem solving skills.
- Rostering
- Cash Management
Education
Certificate IV - Optical Dispensing
RMIT University
Melbourne, VIC01-2020
High School Diploma -
St Patrick's College
Launceston, TAS12-2014
Skills
- Store & Merchandising Operations & Guidelines
- General Admin
- Computer Skills / Variety of Software Programs
- Inventory control
- Understanding of various billing systems and programs
- Customer service
- Complaint resolution / problem solving ability
- Willing and able to learn / apply new skills in a timely manner
Timeline
Retail Manager
Specsavers
12.2017 - Current
Supervisor
McDonald's
12.2012 - 12.2017
Certificate IV - Optical Dispensing
RMIT University
High School Diploma -
St Patrick's College
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