NICOLA BLOOR
Warwick,WA
Summary
Experienced with leading customer service teams to ensure the highest customer satisfaction. Utilises strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively and always getting tasks done in a timely manner.
Overview
8
8
years of professional experience
Work History
Passenger Service Operator
Menzies Aviation
11.2024 - Current
- Checking in passengers
- Completing boarding and pre boarding checks on the aircraft
- Making sure passengers are following safety and security procedures
- Communicating with ramp and ground crew to maintain efficiency
- Assisting passengers with any enquiry or problems
- Ensuring safety at all times
M.I.T Manager In Training
City Beach
04.2024 - 09.2024
- Supported store manager in running store operations
- Creating and managing staff rosters
- Setting KPI's and insuring staff hit targets
- Training of new staff members
- Managing rosters and time cards
- Banking and cash handling
- Store opening and closing procedures
- Stock take and inventory control
Assistant Manager
Chicken Treat
07.2018 - 04.2024
- Supported recruiting, training, and professional development efforts.
- Upheld brand image by maintaining restaurant cleanliness, approachability and service.
- Maintained operational performance with skillful execution of opening and closing procedures.
- Delegated tasks to appropriate staff members for optimum productivity.
- Managed shift records, producing timely reports to keep management up to date.
- Counted drawers and followed proper daily cash handling procedures.
- Stock take and inventory control
Education
Year 10 Certificate -
Southern River College
Gosnells, WASkills
- Adaptability
- Time management
- Communication ( written & verbal )
- Critical thinking
- Safety Procedures
- Customer service
- Teamwork
- Attention to detail
Certification / Licenses
- ASIC
- Driver’s license
- Dangerous goods certification
- RSA
- Food safety certification
- First Aid certification (HLTAID001 & HLTAID009) - To be renewed
Timeline
Passenger Service Operator
Menzies Aviation
11.2024 - Current
M.I.T Manager In Training
City Beach
04.2024 - 09.2024
Assistant Manager
Chicken Treat
07.2018 - 04.2024
Year 10 Certificate -
Southern River College