Nicola Brown
Pimpama,QLD
Summary
I believe I'm a results driven person, I take pride in any work I do and aim for perfection every time. I have high working standards, and love to get things done in a timely manner. I'm a team player and love to work in a team or on my own so we can successfully complete the task, I also consider myself to be a "People's Person". I have a positive attitude and bright personality.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Southern Cross GP/Kripa Health PlY LTD
Gold Coast, QLD
07.2023 - Current
- Organized Medical Receptionist with 2+years of experience in busy general practice managing 3x GP's, Dietitian, and Nursing ensuring efficient patient flow and reducing waiting times.
- Maintained patient confidentiality and updated demographics in Best Practice in compliance with privacy regulations.
- Processed patient billing Privately, Medicare, DVA and Work-cover invoicing accurately using Best Practice.
- Assisted patients with inquiries, providing information on services and procedures effectively.
- Managing emails and faxes and distributing reports to the corresponding Doctor in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Respite Carer, Support Carer & Transport
Beenleigh Lifestyle Centre
Beenleigh, QLD
04.2023 - 07.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Operated with safety and skill to avoid accidents and delays.
- Reported changes in resident condition and health to resident care manager.
- Kept clients engaged in social networks and communities for personal health and growth.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with personal care routines, ensuring dignity and comfort for all clients.
- Improved patient well-being by providing compassionate and attentive care.
Cleaning Team Leader
Quayclean
Pimpama, QLD
01.2022 - 03.2023
- Trained and mentored all new employees to maximize quality of service and performance.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Scheduled and prioritized tasks to a team of 15+staff, overseeing work completion.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Support Worker
Just Better Care
Gold Coast
09.2020 - 01.2022
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Provided emotional support to clients, fostering positive relationships and trust.
- Assisted clients with daily living activities, ensuring comfort and well-being.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Advisor/Cleaner
Scentre Group Westfield
Coomera Gold Coast
01.2018 - 01.2019
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Managed timely and effective replacement of damaged or missing products.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Ensured cleanliness and sanitation standards across high-traffic areas.
Education
Certificate 3-Individual Support(aged Care) - Aged Care
Kirana Colleges
Brisbane, QLD11.2021
National Salon Support Certificate -
Premier Hair Dressing College
Napier New Zealand2001
Skills
- Strong customer relations
- Effective problem resolution
- Quickly adapts to new environments
- Collaborative team development
- Commitment
- Stock replenishment
- Task Prioritization
- Risk management practices
- Medical billing
- Front desk operations
- Appointment scheduling
Timeline
Medical Receptionist
Southern Cross GP/Kripa Health PlY LTD
07.2023 - Current
Respite Carer, Support Carer & Transport
Beenleigh Lifestyle Centre
04.2023 - 07.2023
Cleaning Team Leader
Quayclean
01.2022 - 03.2023
Support Worker
Just Better Care
09.2020 - 01.2022
Customer Advisor/Cleaner
Scentre Group Westfield
01.2018 - 01.2019
Certificate 3-Individual Support(aged Care) - Aged Care
Kirana Colleges
National Salon Support Certificate -
Premier Hair Dressing College