Nicola Dahya
Hawley Beach,TAS
Summary
I am a dedicated and detail-oriented professional with a diverse background in ophthalmic technology, hospitality, sales and administration. Proven ability to provide exceptional patient care and support in clinical settings, while also excelling in fast paced hospitality environments. With my vibrant and approachable demeanour, I excel at establishing rapport with patients and customers. I genuinely enjoy connecting with others and creating a welcoming atmosphere that not only enhances the patient experience but also promotes a friendly and supportive environment in the work place.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician/Administrator
Launceston Eye Institute
09.2022 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Chiropractic Assistant
KO Chiropractic
06.2020 - Current
- Handling appointments - Liaising with patients, colleagues and management
- Multitasking and prioritizing - The ability to work in a fast-paced environment
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
Casual Supervisor
Cotton On
01.2019 - 06.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cash handling
- Responsibility of opening and closing the store
- Meeting sale targets/Key Performance Indicators (KPI's)
Front of House / Assistant Manager
Wise Guise
09.2017 - 06.2020
- Contributed to a positive work atmosphere by fostering strong relationships with coworkers and management.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Ensured compliance with safety regulations and sanitation guidelines, promoting a safe dining experience for all guests.
- Streamlined front of house operations for improved efficiency and overall guest experience.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
Skills
- Patient Care
- Time management
- Adaptability
- Self-motivated to learn
- The ability to to be apart of team or work individually
- Active listener and communicator
Certification
- RSA
- Full drivers licence
- Certificate II in Hospitality
- Certificate in Business administration
- CPR
Timeline
Ophthalmic Technician/Administrator
Launceston Eye Institute
09.2022 - Current
Chiropractic Assistant
KO Chiropractic
06.2020 - Current
Casual Supervisor
Cotton On
01.2019 - 06.2020
Front of House / Assistant Manager
Wise Guise
09.2017 - 06.2020
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