Summary
Overview
Work History
Education
Skills
Career Overview
References
Timeline
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NICOLA DELANEY

Mudjimba,QLD

Summary

Detail-oriented, loyal and driven Office Administrator offering over 7 years of experience organizing and coordinating multiple office functions for a diverse and successful Sunshine Coast business. In-depth knowledge of HR practise's, employee onboarding, MYOB accounting software, recordkeeping and proficient knowledge of Microsoft Office Suite.

Overview

20
20
years of professional experience

Work History

Office Administration

SOLBAR GROUP PTY LTD
01.2017 - Current
  • Responsible for effective and efficient administration support to managers and directors
  • Maintain records to efficiently provide management with direction for pay increases, staff appraisals, casual conversion
  • Perform with accuracy approval of 50 employee timesheets using online Deputy scheduling system before performing payroll
  • Confident in use of company MYOB Accounting software and Single Touch Payroll
  • Compile and collate relevant contracts and documentation as required for new employees
  • Ensure all returned contracts and documents are correctly completed, copied and filed according to house policies and procedures
  • Onboarding of new employees utilizing digital accounting software
  • Efficiently record and bank daily revenue, ensure all reconciled on weekly reconciliation spreadsheets and bank statements
  • Collection of invoices and purchases from multiple venues for processing
  • Generate weekly sales and purchases reports to be submitted to management using Microsoft Excel
  • First point of contact for employee questions concerning payroll
  • Proficient in all areas of Microsoft Suite
  • Coordinate numerous email accounts and responses in timely professional manner
  • Communicate changes to Fair Work award updates and Work health and Safety regulations.

Supervisor

Elliott’s Bistro
01.2015 - 01.2020
  • Responsible for day and night operations of bistro and ensuring high standard service is delivered with minimal supervision
  • Train and supervise staff to ensure correct workplace policies and procedures are followed and bistro runs seamlessly
  • Manage Responsible service of Alcohol and supervise staff members to ensure correct standards and procedures are in use; maintaining high level of workplace health and safety
  • Ensuring cash register duties are of high level and accuracy is maintained
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions

Senior Waiter

Piano Bar and Resturaunt
01.2013 - 01.2014
  • Responsible for workload management in absence of general manager
  • Manage opening and closing procedures, ensuring successful day of business
  • Reconciling cash register with efficiency and accuracy at end of each working day
  • Seamlessly coordinate restaurant reservations
  • Supervising co-workers to make sure that correct workplace policies and procedures are followed and that bistro runs seamlessly.

Supervisor

Trotters Café
01.2011 - 01.2012
  • Responsible of opening and closing procedures, ensuring a successful day of business
  • Maintain accurate level of Stock control via use of excel spreadsheets and ordering through different stakeholders
  • Supervising correct and responsible service of alcohol to ensure cafe followed correct RSA policies making for safe workplace
  • Successfully training and supervising staff to make sure that correct workplace policies and procedures are followed ensuring that the bistro runs seamlessly
  • Reconciling cash register with efficiency and accuracy at the end of each working day.

Assistant Manager

Duck duck goose
01.2011 - 01.2011
  • Proficiently used Respak software systems to manage reservations and guest management
  • Interviewed, employed and trained staff successfully in order of maintaining a team that worked to the best of their ability and provided excellent customer service
  • Successfully coordinated the output and flow of meals and beverages within large dining areas
  • Reconciling the cash register with efficiency and accuracy at the end of each working day
  • Back office accounts Function co-ordinate

Supervisor

Bella Venezia Restaurant
01.2010 - 01.2011
  • Supervised open and closing procedures to ensure successful day of business
  • Managed front desk reservations via reservation management software
  • Reconciling cash register with efficiency and accuracy at end of each working day
  • Managing important calls and organizing meetings in a timely manner with other stakeholders to coordinate control and supply of stock
  • Supervise and assist Director in weekly stock take using Excel spreadsheets.

Manager

duvauchelle store & café
01.2009 - 01.2010
  • Managing important calls and organizing meetings in a timely manner with other stakeholders to coordinate the control and supply of stock
  • Responsible for the management of daily operations of the restaurant / shop including the weekly management and rostering of staff
  • Training and supervising staff to make sure that correct workplace policies and procedures are followed ensuring that the bistro runs seamlessly
  • Managing the food costs and margins along with maintaining an accurate level of Stock control via the use of excel spreadsheets and ordering through different stakeholders.

ESL Teacher

EZONE eNGLISH aCADEMY
01.2008 - 01.2009
  • Developed a strong curriculum for students learning English as a second language
  • Effectively challenged students with new writing and speaking exercises
  • Maintained effective behavioural management within the classroom by incorporating motivational activities and positive reinforcement
  • Built a strong rapport with Korean students and families

General Manager

Belgian Beer Café
01.2004 - 01.2008
  • Managing important calls and organizing meetings in a timely manner with other stakeholders to coordinate the control and supply of stock
  • Accurately complete the cafes daily banking via excel spreadsheet. Develop workplace policies and procedures for the opening of a new restaurant
  • Responsible for the management of daily operations of the cafe including the weekly management and rostering of staff
  • Creating various excel spreadsheets for rostering, stock take, sign on/off sheets, till reconciliation
  • Training and supervising staff to make sure that correct workplace policies and procedures are followed ensuring the cafe runs seamlessly
  • Managing the food costs and margins along with maintaining an accurate level of Stock control via the use of excel spreadsheets and ordering through different stakeholders.

Education

COVID Work safe training -

01.2020

Blue Card Holder -

01.2018

Cert 3 Business Administration (medical) -

01.2017

Responsible Service of Alcohol Qualification -

01.2010

Padi Open Water Divers Certificate -

01.2010

Canterbury Hospitality Awards, General Manager of the Year -

01.2006

License Controller Qualification -

01.2004

Skills

  • Excellent Interpersonal skills
  • Caring, inclusive and supportive team member
  • Outstanding communicator
  • Proven leadership
  • Competent user Computer and Information Technologies
  • Highly dependable, honest and loyal
  • Prioritise multiple tasks and deadlines
  • Eye for detail an accuracy

Career Overview

High level of experience within the field of Office Administration Actively demonstrate strong leadership skills and set high standards when implementing and developing workplace policies and procedures A genuine passion for service excellence and a customer centered approach Punctual, accurate, well-spoken and excellent presentation suitable to my position Reliable and efficient with highly developed organizational skills Skilled at time management and careful with attention to detail even in a busy environment Strong verbal and written communication skills Strong advocate of Workplace Health and Safety

References

  • Rachelle Elliott, Elliott’s Bistro, 0415 038 971
  • Jason Childs, Solbar Ltd Pty, 0477 788 422

Timeline

Office Administration

SOLBAR GROUP PTY LTD
01.2017 - Current

Supervisor

Elliott’s Bistro
01.2015 - 01.2020

Senior Waiter

Piano Bar and Resturaunt
01.2013 - 01.2014

Supervisor

Trotters Café
01.2011 - 01.2012

Assistant Manager

Duck duck goose
01.2011 - 01.2011

Supervisor

Bella Venezia Restaurant
01.2010 - 01.2011

Manager

duvauchelle store & café
01.2009 - 01.2010

ESL Teacher

EZONE eNGLISH aCADEMY
01.2008 - 01.2009

General Manager

Belgian Beer Café
01.2004 - 01.2008

COVID Work safe training -

Blue Card Holder -

Cert 3 Business Administration (medical) -

Responsible Service of Alcohol Qualification -

Padi Open Water Divers Certificate -

Canterbury Hospitality Awards, General Manager of the Year -

License Controller Qualification -

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NICOLA DELANEY