Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicola Fulton

Summary

Retail Sales Assistant with over 8 years of extensive expertise in customer service, Suggested selling/up selling, building relationship with customers and vendors and team leadership. Some retail management experience and personal assistant experience. Demonstrates strong organizational skills and problem-solving abilities, effectively managing stock levels and enhancing customer experience through excellent communication. Wanting to gain new experience and skills and enhance the ones I already have.

Overview

15
15
years of professional experience

Work History

Retail Sales Assistant/Personal Assistant

infinity mobile beauty
04.2022 - Current
  • Greeted customers and engaged in conversation to assess needs
  • Handled difficult customer situations calmly and professionally, resolving issues in an efficient manner
  • Provided excellent customer service by efficiently responding to customer inquiries and needs
  • Built relationships with customers in order to increase repeat business opportunities
  • Explained products and services to help customers make informed decisions
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
  • Used POS system to process sales and refund transactions
  • Demonstrated strong organizational skills by effectively managing stock inventory levels, ordering supplies and keeping store shelves stocked
  • Identified, researched, and resolved customer issues
  • Developed product knowledge through research of new products and brands to help customers make informed decisions
  • Assisted with weekly and monthly inventory audits to support store accuracy
  • Implemented creative marketing strategies to promote products and services within the store
  • Answered questions regarding store and merchandise
  • Watched for and recognized security risks and thefts
  • Estimated and quoted trade-in allowances
  • Ran errands and picked up goods to meet staff needs
  • Managed travel arrangements for executive staff, booking flights and accommodations as needed
  • Reminded managers of important deadlines and engagements
  • Demonstrated composure and flexibility in stressful situations and regardless of competing priorities
  • Scheduled meetings and appointments for senior-level staff members

Personal Assistant and Office Manager

Matthew Hesling Commercial Garden Maintenance & Gutters Pty Ltd
01.2018 - 05.2018
  • Mail newsletters, promotional material, or other information
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Conduct searches to find needed information, using such sources as the Internet
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Make copies of correspondence or other printed material
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Maintain scheduling and event calendars
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Use computers for various applications, such as database management or word processing
  • Managed comprehensive calendar systems and appointment scheduling while maintaining seamless communication channels with stakeholders
  • Conducted thorough information searches and implemented systematic filing protocols to enhance data accessibility and organisation

All Round Crew Person, Room Breakfast Attendant

McDonald's Family Restaurant
10.2009 - 05.2014
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food
  • Accept payment from customers, and make change as necessary
  • Clean and organize eating, service, and kitchen areas
  • Notify kitchen personnel of shortages or special orders
  • Communicate with customers regarding orders, comments, and complaints
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink dispensing, milkshake, or frozen custard machines
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
  • Set up or restock product displays

Bistro waitstaff & drive-thru attendant

RD Jones Group/Hallet Cove Tavern
08.2014 - 01.2016
  • Clean glasses, utensils, and bar equipment
  • Arrange bottles and glasses to make attractive displays
  • Clean bars, work areas, and tables
  • Take beverage orders from serving staff or directly from patrons
  • Wipe tables or seats with dampened cloths or replace dirty tablecloths
  • Set tables with clean linens, condiments, or other supplies
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for kitchen staff
  • Take orders from patrons for food or beverages
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Prepare tables for meals, including up selling items such as linens, silverware, and glassware
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
  • Drive-thru Bottle Shop Attendant
  • Customer service greeting customers upon entry, waiting on customers, including but not limited to: finding items on shelves, recommending and selling merchandise to customers, and carrying merchandise to cars
  • Ring up retail sales, receive payments and give change
  • Stock, arrange and rotate liquor merchandise on shelves
  • Stock beer coolers and set up displays
  • Stocking shelves may involve carrying large quantities of beer, liquor and wine; and, involves accessing products in the back room storage area
  • Perform general cleaning maintenance in the store, including dusting shelves, displays, vacuuming and sweeping floors removing trash from store
  • Managed comprehensive beverage inventory and optimised store displays while maintaining exceptional customer service standards in fast-paced retail environment
  • Streamlined bottle shop operations through efficient inventory management and strategic merchandise placement, enhancing customer flow and sales performance
  • Coordinated with team members to ensure seamless service delivery across bar, dining, and retail operations while maintaining high cleanliness standards
  • Implemented improved shelf organisation system for wine and spirits, enhancing product visibility and customer shopping experience

Food & Beverage / Floor Staff / Dishwasher

Cotto Expresso Bar
05.2014 - 08.2014
  • Serve food, beverages, or desserts to customers in such settings as take out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Load dishes, glasses, and tableware into dishwashing machines
  • Scrape leftovers from dishes into garbage containers
  • Place clean dishes, utensils, or cooking equipment in storage areas
  • Maintain kitchen work areas, equipment, or utensils in clean and orderly condition

Education

Diploma in Interior Design -

Tafe SA
Adelaide, SA
02.2025

Diploma in retail management -

Equals international
11.2013

Certificate 1 in Hospitality, Bar and Waiting -

Hospitality College
06.2012

Certificate 3 in - Retail

Equals International
Adelaide, SA
01.2012

Certificate 3 in Hospitality, Food and Beverage -

Hospitality College
01.2012

Responsible Service of Alcohol -

Hospitality College
01.2012

Skills

  • Office Management
  • Customer Service
  • Administration
  • Problem Solving
  • Food Service
  • Hospitality
  • Team Leadership
  • Inventory Management
  • Cash Handling
  • Document Management

Timeline

Retail Sales Assistant/Personal Assistant

infinity mobile beauty
04.2022 - Current

Personal Assistant and Office Manager

Matthew Hesling Commercial Garden Maintenance & Gutters Pty Ltd
01.2018 - 05.2018

Bistro waitstaff & drive-thru attendant

RD Jones Group/Hallet Cove Tavern
08.2014 - 01.2016

Food & Beverage / Floor Staff / Dishwasher

Cotto Expresso Bar
05.2014 - 08.2014

All Round Crew Person, Room Breakfast Attendant

McDonald's Family Restaurant
10.2009 - 05.2014

Diploma in retail management -

Equals international

Certificate 1 in Hospitality, Bar and Waiting -

Hospitality College

Certificate 3 in Hospitality, Food and Beverage -

Hospitality College

Responsible Service of Alcohol -

Hospitality College

Diploma in Interior Design -

Tafe SA

Certificate 3 in - Retail

Equals International

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Nicola Fulton