Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicola Gastaldello

Chermside,QLD

Summary

Dedicated and self-directed Office Manager and second incharge with diverse experience in organisations of all sizes and across multiple industries. Offering serval years of experience with specialised skill in business startup and growth. Technologically-savvy with the proven to quickly learn new software and systems. Excellent communication and team collaboration skills to deliver a number of projects in deadline-driven environments.

Overview

6
6
years of professional experience

Work History

Administrative Office Manager

Solutions With Food
03.2023 - Current
  • Streamlined office processes by implementing efficient organisational systems and procedures.
  • Improved communication between departments for better collaboration and problem solving.
  • Created a welcoming environment by maintaining clean, organised spaces for staff and patients use.
  • Developed strong relationships with patients through exceptional customer service and timely responses to inquiries.
  • Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Assisted owner with projects as needed to support overall business objectives.
  • Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
  • Updated reports, managed accounts, and Medicare bulk billing
  • Developed and implemented policies and procedures and scaled for growth.
  • Managing front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Ensuring management of calendar and scheduled appointments for providers based on optimal patient loads and dietitians availability.

Dental Nurse

Carseldine Dental
07.2017 - 03.2023
  • Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
  • Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
  • Contributed to a positive patient experience with effective communication, empathy, and professionalism.
  • Improved infection control standards by meticulously sterilising instruments and maintaining a clean workspace.
  • Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
  • Streamlined office operations by organising supplies inventory and placing orders as needed to avoid stock shortages.
  • Contributed to practice growth through excellent customer service that led to increased referrals from satisfied patients.
  • Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
  • Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
  • Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimisation, and hazardous materials handling.
  • Maintained accurate medical and dental records by documenting important patient data in Exact Software.
  • Managing training, onboarding of new employees as well as empowering employees to reach their full potential within dental practice.
  • Advised owner on best practices for employee growth and productivity goals, consistently helping the practices improve employee retention.

Education

First Aid Certificate
Brisbane, QLD

CPR Certificate
Brisbane, QLD

RSA (Responsible Service of Alcohol)
Brisbane, QLD

High School Diploma -

Albany Creek State High School
Albany Creek, QLD
12.2014

Certificate III, Hospitality

TAFE Queensland
Brisbane, QLD
12.2013

Skills

  • Client Relationship Management
  • Team Collaboration and Leadership
  • MS Office
  • Customer Service
  • Emotional Intelligence
  • Liaising with key stakeholders internal and external
  • Organisational Skills
  • Time Management
  • Effective Communication
  • Adaptability

References

Kevin Moy
Rainbow Smash Technician and Operator

0418879439


Georgia Mayne

Talent & Culture Executive Accor Pacific

0401 057 705

Timeline

Administrative Office Manager

Solutions With Food
03.2023 - Current

Dental Nurse

Carseldine Dental
07.2017 - 03.2023

First Aid Certificate

CPR Certificate

RSA (Responsible Service of Alcohol)

High School Diploma -

Albany Creek State High School

Certificate III, Hospitality

TAFE Queensland

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