Nicola Generali
Werrington County,NSW
Summary
High-energy experienced professional Orthodontic Technician of 15 years of experience and compassionate Social and Health Care Worker from Delga Dental Laboratory and RSA Evergreen. Excelled in enhancing patient satisfaction and comfort, leveraging dental material knowledge and exceptional interpersonal skills. Achieved high referral rates and streamlined practice operations, demonstrating a commitment to continuous improvement and quality patient care.
Offering extensive experience supporting patients and staff in fast-paced offices. Excellent communicator and diligent about providing detailed education to improve dental health.
Accurately met patient and dentist needs by coordinating materials. Well-organized and diligent about addressing individual requirements. Friendly, outgoing and professional in every interaction. Team-focused with commitment to providing exceptional care to all patients and ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Orthodontic Technician
Delga Dental Laboratory
2008.01 - 2023.12
- Improved patient satisfaction by providing thorough education on oral hygiene practices during orthodontic treatment.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Ensured precise fit of appliances by skillfully taking accurate dental impressions and measurements.
- Reduced appointment cancellations through proactive scheduling reminders and follow-up communications with patients.
- Enhanced patient comfort by utilizing proper orthodontic appliance placement techniques.
- Provided backup support for other dental professionals in the practice, contributing to overall team effectiveness.
- Increased practice efficiency through skilled management of inventory and ordering of necessary supplies.
- Maintained safe and sterile working environment, adhering to all infection control protocols.
- Supported seamless communication between staff members, facilitating prompt resolution of concerns or issues within the practice.
- Demonstrated commitment to continuous improvement by attending workshops focused on emerging orthodontic technology innovations.
- Assisted orthodontists with complex cases, ensuring timely and effective treatments for patients.
- Fostered strong relationships with patients, contributing to high rate of referrals from satisfied clients.
- Stayed current with industry advancements through ongoing professional development courses and workshops.
- Streamlined workflow in orthodontic lab by maintaining organized and efficient work area.
- Contributed to successful treatment outcomes by accurately fabricating custom orthodontic appliances.
- Promoted positive workplace atmosphere by collaborating effectively with team members at all levels of the practice hierarchy.
- Collaborated with colleagues to develop best practices for optimal patient care and streamlined workflows.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Social and Health Care Worker
RSA Evergreen
2020.11 - 2021.12
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining respectful demeanor.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Fostered safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Offered respite care services for family members needing temporary relief while caring for their loved one.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Supported development of self-care skills in individuals recovering from illness or injury through guided practice programs.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Assisted in physical therapy exercises, helping patients regain mobility and strength over time.
- Contributed to interdisciplinary team meetings discussing best course of action for each client's specific needs.
- Remained alert to problems or health issues of clients and competently responded.
- Delivered compassionate end-of-life care, providing comfort and support to patients and their families during difficult times.
- Facilitated group activities that fostered social interaction among residents within assisted living communities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Transported clients for medical and personal outings.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Utilized universal precautions and infection control principles in all aspects of care.
- Constructed cognitively stimulating activities.
- Improved patients' comfort with massage and application of topical treatments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Assisted with end-of-life care.
- Developed and implemented care plans for clients.
- Administered medications in accordance with doctor's instructions.
- Researched and recommended community resources to meet clients' needs.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Documented vital statistics and coordinated with health care providers.
- Trained new staff members on best practices for home health care.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Education
High School Diploma -
Istituto Professionale Odontotecnico
Castellammare Di Stabia07.2012
Skills
- Dental material knowledge
- Orthodontic bracket placement
- Patient Communication
- Orthodontic appliance repair
- Orthodontic treatment planning
- Quality Control Procedures
- Continuing Education Commitment
- Interceptive orthodontics
- Adherence to ethical standards
- Dental anatomy understanding
- Custom mouthguard creation
- CAD and CAM technology proficiency
- Digital model manipulation
- Palatal expander fabrication
- Dental impressions
- Oral Hygiene Instruction
- Patient Education
- Data Entry
- Infection Control
- Chart updating
- Instrument Sterilization
- Restorations
- Emergency treatment
- Record preparation
- Casts
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Disinfection and Sterilization
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Retainer adjustments
- Indirect bonding techniques
- Space maintainer construction
- Clear aligner production
- Wire bending techniques
- Orthodontic study model analysis
- Decision-Making
- Certified in CPR/AED
- Personable Communication
- Relationship Building
- Infection control proficiency
- Team building
- Task Prioritization
- Autoclave Operation
- Advising and Educating Patients
- Self Motivation
- Analytical Thinking
- Interpersonal Skills
- Oral Hygiene
- Patient Recordkeeping
- Goal Setting
- Patient Care Standards
- Professionalism
- Patient Flow Management
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Inventory Management
- Emergency Dental Care
- Adaptability
- Written Communication
- Medical Charting
Certification
- CPR/AED Certification
- First Aid Certification
- (NSW) Driver's License
Painting
Highly motivated and detail-oriented individual with a passion for painting. Proficient in various techniques and mediums, with a keen eye for color and composition. Proven ability to work independently and bring creative visions to life.
Languages
Italian
Native or Bilingual
English
Limited Working
Timeline
Social and Health Care Worker
RSA Evergreen
2020.11 - 2021.12
Orthodontic Technician
Delga Dental Laboratory
2008.01 - 2023.12
High School Diploma -
Istituto Professionale Odontotecnico
- CPR/AED Certification
- First Aid Certification
- (NSW) Driver's License
Similar Profiles
Mansur FayzulinMansur Fayzulin
Dental Technician at Austin Dental LaboratoryDental Technician at Austin Dental Laboratory
Sarthak DubeySarthak Dubey
Angular Developer at Illusion Dental LaboratoryAngular Developer at Illusion Dental Laboratory
Brittney PfoutsBrittney Pfouts
Dental Lab Technician at Lovett Dental LaboratoryDental Lab Technician at Lovett Dental Laboratory