Nicola Gilchrist

• Weekly collection and timely input of all staff timesheets.
• Data and record keeping.
• Liaising with the offsite Bookkeeper to aid in staff payroll, accounts payable & receivable.
• Coordinated office training, events and meetings.
• Onboarding of new employees.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Design work.
• Assisted the company directors when required.
• Managed social media accounts.

• Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
• Managed inventory and supplies, ensuring timely delivery for continuous project work.
• Provided administrative support, including scheduling appointments, answering phones, and managing email correspondence.
• Supported creative teams in meeting project deadlines by efficiently completing assigned tasks.
• Delivered exceptional customer service during events or workshops hosted at the studio space.
• Maintained all areas in neat and clean fashion.
• Diary management.
• Running personal errands for the directors.

I worked at SRS (Smash Repair Solutions) for close to 7 years.

During this time, I worked a variety of roles as I grew within the company and moved to areas that needed assistance.

Summary of roles covered; Finance Coordinator, Accounting & Admin Assistant, People & Culture, Receptionist/Customer Service.