Nicola Giorgio
Hope Island,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Sevice Technician
Lindvest Developments
02.2018 - 02.2024
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Acted as a liaison between customers and other departments within the organization to ensure effective resolution of complex issues.
- Enhanced client satisfaction by offering alternative solutions when unable to resolve their issue immediately.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Construction Project Coordinator
First General Services Canada
07.2013 - 01.2016
- Supervised work of [Number] team members, offering constructive feedback regarding work performance.
- Contributed to successful project outcomes by effectively managing risks through proactive planning and mitigation strategies.
- Collaborated with architects, engineers, and subcontractors to ensure seamless project execution.
- Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
- Supervised day-to-day activities of [Number]-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Increased efficiency of on-site operations by implementing standardized processes for task management and documentation procedures.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
Construction Project Coordinator
Firstonsite Restoration
02.2008 - 03.2012
- Increased efficiency of on-site operations by implementing standardized processes for task management and documentation procedures.
- Contributed to successful project outcomes by effectively managing risks through proactive planning and mitigation strategies.
- Fostered positive relationships with clients through clear communication, timely updates, and professionalism during all stages of the project lifecycle.
- Streamlined project timelines by efficiently coordinating tasks among various construction teams.
- Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
Education
High School Diploma -
St. Michaels College High School
Toronto Canada06.1976
Skills
- Installations and repairs
- Service Calls
- Customer Empathy
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Problem Resolution
- Customer Relations
- Product and service knowledge
- Issue and Complaint Resolution
- Excellent tool aptitude
Languages
Italian
Elementary
Timeline
Customer Sevice Technician
Lindvest Developments
02.2018 - 02.2024
Construction Project Coordinator
First General Services Canada
07.2013 - 01.2016
Construction Project Coordinator
Firstonsite Restoration
02.2008 - 03.2012
High School Diploma -
St. Michaels College High School
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