Nicola Goddard
Kariong,NSW
Overview
14
14
years of professional experience
Work History
Hairdresser
LM's Hair Studio
03.2010 - 12.2014
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Case Service Officer
GIO Workers Compensation
02.2009 - 11.2009
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Exceeded performance targets by consistently delivering outstanding service results within the department.
- Maintained accurate records of programs and services.
Reception
LJ Hooker
02.2008 - 10.2008
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
Hairdresser
Christines Hair Design
02.2004 - 10.2008
- Second in Charge at Cherrybrook 2004-2006
- Manager at Slamander Bay 2006-2008
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Mentored junior stylists, sharing expertise in advanced cutting, colouring, and styling methods.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and at reception desk daily to assess customer needs, schedule appointments, and give advice about hairstyle and colour options.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
Hairedresser (apprentice)
Absolute Hair And Beauty
03.2002 - 02.2004
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Developed proficiency in industry-specific tools and software through hands-on training.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
- Maintained detailed records of apprenticeship activities, tracking progress toward learning objectives.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Hairdresser (apprentice)
Hair On The Square
02.2001 - 02.2002
- Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
- Demonstrated adaptability by quickly learning new products introduced into salon offerings.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
Education
Business Cert 3
Tafe Digital
08.2024
Small Business Management
Tafe NSW
Baulkham Hills, NSW2012
Hairdressing
Tafe NSW
St Leonards, NSW2005
Skills
- Time management
- Problem-solving
- Customer service
- Business Management
- Networking Expertise
- Staff Management
- Workspace Organization
- Payment Processing
- Staff Supervision
- Data Entry
- Database Administration
- Microsoft Word
- Verbal Communication
- Computer Skills
- Excel Spreadsheets
Timeline
Hairdresser
LM's Hair Studio
03.2010 - 12.2014
Case Service Officer
GIO Workers Compensation
02.2009 - 11.2009
Reception
LJ Hooker
02.2008 - 10.2008
Hairdresser
Christines Hair Design
02.2004 - 10.2008
Hairedresser (apprentice)
Absolute Hair And Beauty
03.2002 - 02.2004
Hairdresser (apprentice)
Hair On The Square
02.2001 - 02.2002
Business Cert 3
Tafe Digital
Small Business Management
Tafe NSW
Hairdressing
Tafe NSW