Overview
Work History
Education
Skills
Timeline
Generic

Nicola Goddard

Kariong,NSW

Overview

14
14
years of professional experience

Work History

Hairdresser

LM's Hair Studio
03.2010 - 12.2014
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Case Service Officer

GIO Workers Compensation
02.2009 - 11.2009
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Exceeded performance targets by consistently delivering outstanding service results within the department.
  • Maintained accurate records of programs and services.

Reception

LJ Hooker
02.2008 - 10.2008
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.

Hairdresser

Christines Hair Design
02.2004 - 10.2008
  • Second in Charge at Cherrybrook 2004-2006
  • Manager at Slamander Bay 2006-2008
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
  • Mentored junior stylists, sharing expertise in advanced cutting, colouring, and styling methods.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered phone calls and at reception desk daily to assess customer needs, schedule appointments, and give advice about hairstyle and colour options.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.

Hairedresser (apprentice)

Absolute Hair And Beauty
03.2002 - 02.2004
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Developed proficiency in industry-specific tools and software through hands-on training.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.
  • Implemented suggestions from mentors, leading to enhanced productivity and skill development.
  • Maintained detailed records of apprenticeship activities, tracking progress toward learning objectives.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.

Hairdresser (apprentice)

Hair On The Square
02.2001 - 02.2002
  • Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
  • Demonstrated adaptability by quickly learning new products introduced into salon offerings.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.

Education

Business Cert 3

Tafe Digital
08.2024

Small Business Management

Tafe NSW
Baulkham Hills, NSW
2012

Hairdressing

Tafe NSW
St Leonards, NSW
2005

Skills

  • Time management
  • Problem-solving
  • Customer service
  • Business Management
  • Networking Expertise
  • Staff Management
  • Workspace Organization
  • Payment Processing
  • Staff Supervision
  • Data Entry
  • Database Administration
  • Microsoft Word
  • Verbal Communication
  • Computer Skills
  • Excel Spreadsheets

Timeline

Hairdresser

LM's Hair Studio
03.2010 - 12.2014

Case Service Officer

GIO Workers Compensation
02.2009 - 11.2009

Reception

LJ Hooker
02.2008 - 10.2008

Hairdresser

Christines Hair Design
02.2004 - 10.2008

Hairedresser (apprentice)

Absolute Hair And Beauty
03.2002 - 02.2004

Hairdresser (apprentice)

Hair On The Square
02.2001 - 02.2002

Business Cert 3

Tafe Digital

Small Business Management

Tafe NSW

Hairdressing

Tafe NSW

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