Nicola Grigoropoulos
Melbourne,VIC
Summary
Accomplished Crew Trainer at McDonalds, adept in coaching and mentoring with a strong foundation in POS Systems. Demonstrated leadership by elevating team performance and customer service, ensuring operational excellence. Expert in fostering teamwork and collaboration, significantly enhancing workplace efficiency and safety. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonalds
12.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Team Member
KFC
03.2022 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Closed the store at the end of the day and ensured it was clean for the next day
Barista
McDonald's
06.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Oakleigh Grammar
Oakleigh, VIC10.2024
Skills
- Task Delegation
- Work Prioritization
- POS Systems
- Cash Handling
- Coaching and Mentoring
- Team leadership and supervision
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Cleaning
- Collaboration and Teamwork
- Following Instructions
Timeline
Barista
McDonald's
06.2023 - Current
Crew Trainer
McDonalds
12.2022 - Current
Team Member
KFC
03.2022 - 11.2022
High School Diploma -
Oakleigh Grammar