Nicola Kelly
Cannington,WA
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive profitability and achieve business objectives.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Event Force
12.2022 - 12.2023
- Sir Elton John concerts, football and soccer matches.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Café Coordinator (and crew)
McDonald’s Broadmeadow
02.2013 - 12.2023
- Staff supervision, training, cash handling, stock control, ordering
- Directed, coached and developed kitchen team to provide exceptional product quality, service, store conditions and cleanliness.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Shift Leader
Carl’s Jr
10.2018 - 01.2020
- Staff supervision, mentoring, WHS, cash handling, customer service, stock control, rostering, ordering etc.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
Bar tending, cocktail lounge, gaming consultant, nightclub attendant
The Oxford Hotel
01.2018 - 10.2018
- Cash handling
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to upsell and cross-sell promotions to increase revenue.
- Processed payments and provided receipts to establish proof of transaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance experience.
Administration Assistant
Australian Electoral Commission
09.2017 - 12.2017
- Answering phones, data entry, filing, liaising with candidates, email and physical mail handling, customer enquiries, record keeping, internal and external customer service
Bar tending, waitressing
Craiglynne Hotel
05.2017 - 08.2017
- Customer service, cash handling, large group functions
Bar tending, waitressing
The Talbot
12.2016 - 05.2017
- Customer service, cash handling, front desk hotel reception, check in, checkouts, bar & restaurant lockup procedures, telephone inquiries, sales and hotel reservations
Education
Certificate IV in Veterinary Nursing -
TAFE WA
South Metropolitan 07.2025
Certificate III in Animal Care Services -
TAFE NSW
Gosford, NSW11.2023
Bachelor of Education (Secondary) -
The University of Newcastle
01.2020
Skills
- Data Entry
- Consultative Sales
- Data Collection
- Complaint resolution
- Scheduling
- Product Knowledge
- Computer Proficiency
- Money handling abilities
- Stock management
- Service Upselling
- Customer Relations
- Customer Service
- Product Promotion
- Coordination
- Critical Thinking
- Office equipment proficiency
- Store maintenance
- Complaint Handling
Accreditationandskills
- Cert III Animal Care Services
- Carol and Stan Droder Scholarship - Universtiy
- Ray Dodds Memorial Scholarship
- Responsle Service of Alcohol (NSW)
- Responsible Conduct of Gambling (NSW)
- First Aid Certificate and Barista course - TAFE NSW
- Native Animal Care License
Travelexperience
- England
- Scotland
- Wales
- France
- Italy
- Switzerland
- The Netherlands
- Ireland
- Austria
- Germany
- Greece
- Czech Republic
- Slovakia
- Hungry
- Poland
- UAE
- Singapore
- Thailand
- Denmark
Personal Information
Date of Birth: 05/08/98
Timeline
Customer Service Representative
Event Force
12.2022 - 12.2023
Shift Leader
Carl’s Jr
10.2018 - 01.2020
Bar tending, cocktail lounge, gaming consultant, nightclub attendant
The Oxford Hotel
01.2018 - 10.2018
Administration Assistant
Australian Electoral Commission
09.2017 - 12.2017
Bar tending, waitressing
Craiglynne Hotel
05.2017 - 08.2017
Bar tending, waitressing
The Talbot
12.2016 - 05.2017
Café Coordinator (and crew)
McDonald’s Broadmeadow
02.2013 - 12.2023
Certificate IV in Veterinary Nursing -
TAFE WA
Certificate III in Animal Care Services -
TAFE NSW
Bachelor of Education (Secondary) -
The University of Newcastle
Similar Profiles
Paul LeasonPaul Leason
Event Bartender at Nugget Event Center, Reno Event Center, Glow PlazaEvent Bartender at Nugget Event Center, Reno Event Center, Glow Plaza
Vanessa DiazVanessa Diaz
Betty's Catering - Betty's Total Event at Event Coordinators Etc/wedding, Quinces And Special Event PlanningBetty's Catering - Betty's Total Event at Event Coordinators Etc/wedding, Quinces And Special Event Planning
Shelley WilsonShelley Wilson
Event Coordinator at Event Savvy Catering & Event PlanningEvent Coordinator at Event Savvy Catering & Event Planning
Tulani-Louise MckieTulani-Louise Mckie
Customer Service Officer at Services AustraliaCustomer Service Officer at Services Australia
Muhammad Arslan ArshadMuhammad Arslan Arshad
Manager Production and Planning at Adidas Sourcing GermanyManager Production and Planning at Adidas Sourcing Germany