Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicola Lockett

20 Jingella St , Hope Island,QLD

Summary

I am a happy motivated people person who thrives under pressure. I love connecting with all walks of life and encouraging women of all ages to become the best version of themselves. My values are honesty, truth and kindness. I love being a mum to my 17 and 19 year old boys, but now they are independent, I am ready to put my whole self and variety of skills, into a company and career that I align with.

Overview

28
28
years of professional experience

Work History

Retail Store Manager

Tigerlily Swimwear
11.2022 - Current
  • Increased overall store sales by implementing effective merchandising strategies
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • security measures, conducting staff training, and implementing loss prevention initiatives.
  • Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
  • Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
  • Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
  • Established open lines of communication between staff members to facilitate teamwork and create a healthy work environment.
  • Analyzed sales data to identify patterns in consumer behaviour and adjust merchandise assortments accordingly for maximum profitability.
  • Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
  • Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
  • Received and managed high volumes of stock being transferred from warehouse and other stores at an outlet level.

Yoga Instructor

Keep Calm Yoga (Self Employed)
01.2011 - Current
  • I have been teaching and managing my own yoga classes since completing my training in various studios/venues since 2011
  • Sold and managed various merchandise in my studios to help cover the costs and overheads of running a yoga space.
  • Improved students'' overall well-being through meditation and mindfulness practices in each class session.
  • Cultivated a strong sense of community within the studio by organizing workshops, events, and group activities.
  • Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
  • Boosted client retention rates by fostering positive relationships and providing personalized guidance on their yoga journey.

Hairdresser

Yogi Hair (self Employed)
01.1999 - Current
  • I Trained as a hairdresser after leaving school. I trained in a high end, high pressure salon, but decided not to work in a salon after having kids. I dabbled in bridal hair on weekends when my kids were young, but happily now just have a couple of clients a week in my home salon.
  • Managed home clients around work and life making time management a strong point.
  • Hairdressing definitely introduced me to the world of KPIs with ATV and add ons a priority in salon.


Retail Assistant

Sportsgirl
01.2019 - 01.2020
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Stepped up to run the store at least 1 day per week regularly and when management was on a day off or sick/holiday etc.

Fitness Instructor

Good Life Health Clubs
01.2008 - 01.2011
  • I taught Less Mills Body Jam fitness classes in a variety of gyms and fitness centres always increasing member numbers in my allocated time slots.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
  • Had an amazing reputation in the fitness industry, enabling me to always add more classes when requested.

Dance Instructor/bussiness Owner

Self Employed
04.1996 - 12.2007
  • Started my own dance school when I was 16 and sold it after my second son was born in 2007.
  • I proudly grew this business from 5 students in one venue, to 2 different venues and 250 students. 3 of my original students and many long term students still dancing with me in my final concert.
  • I Sold this business to have more time at home with my boys and to help my husband with managing his own business.

Education

First Aid Certificate
Current

Certificate 3 in Hairdressing
11.2021

Level 1 And 2 Yoga Teacher Training
My Health Yoga
12.2010

Certificate 3 in Fitness
12.2007

Shailer Park State High School
Shailer Park, QLD
1998

Skills

  • Retail Operations
  • Problem-Solving
  • Stockroom Management
  • Sales Leadership
  • Store operations
  • Customer Service
  • Staff Management
  • Visual Merchandising
  • Team Development
  • Outstanding communication skills
  • Team Leadership
  • Goal Setting

Timeline

Retail Store Manager

Tigerlily Swimwear
11.2022 - Current

Retail Assistant

Sportsgirl
01.2019 - 01.2020

Yoga Instructor

Keep Calm Yoga (Self Employed)
01.2011 - Current

Fitness Instructor

Good Life Health Clubs
01.2008 - 01.2011

Hairdresser

Yogi Hair (self Employed)
01.1999 - Current

Dance Instructor/bussiness Owner

Self Employed
04.1996 - 12.2007

First Aid Certificate

Certificate 3 in Hairdressing

Level 1 And 2 Yoga Teacher Training

Certificate 3 in Fitness

Shailer Park State High School

Similar Profiles

CREATE PROFILE
Nicola Lockett