Nicola Mau
Clontarf,QLD
Summary
I am a diligent individual with a strong work ethic, embracing challenges and consistently striving for excellence in task completion. My proficiency extends to crafting compelling content for social media, websites, and workplace projects. Possessing an upbeat phone manner, coupled with kindness and empathy, I effectively engage with others. I excel in both creative endeavours and daily administrative or personal assistant tasks, showcasing versatility. A quick learner, I am enthusiastic about acquiring new skills and adapting to various software and job requirements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Gemini Pinkenba
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Responded to customer requests for products, services, and company information.
- Checking in vehicles that are coming in for drive or tow quotes as well as cars coming in for repairs.
- Updating customers on the progress of their vehicle’s repairs.
- Attending production meetings.
- Booking tows for vehicles to go to get sublets done.
- Updating the insurance companies on how the vehicles are going.
Finance Officer - Temp
Petro Industrial
03.2024 - 07.2024
- Costing up all the projects to see how much money it will cost to produce the orders
- Inputting all the stock transfer sheets and making sure that all items are input to our accounting software program
- Following up with customers if they are late on payments
- Do other daily tasks when needed
Warehouse Assistant
Pillow Talk
12.2022 - 04.2023
- Pick/Packing
- RMS System
- Palletizing
Administration Officer / Sales / Personal Assistant
Viva Olives
06.2019 - 12.2022
- Company Overview: LOXTON, SA
- Day to day duties
- Payroll
- Working with Xero
- Ordering stock for the office and the factory
- Running the social media profiles
- Generated and sent customer invoices, submitted payments and updated accounts
- Developed and strengthened client relationships by delivering knowledgeable support
- Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests
- Updated and successfully cleared high volume of files daily with reliable accuracy
- Generated and delivered daily outstanding payment invoices to customers
- LOXTON, SA
Shaker Driver
Mallee Orchard Olives
04.2019 - 05.2019
- Operating an olive tree shaker
- Making sure that both shaker and receiver are equally lined up
- Cleaning and maintaining the machine
Medical Receptionist
St Andrew's War Memorial Hospital
01.2018 - 12.2018
- Processed patient payments and scanned identification and insurance cards
- I took messages from patients and promptly relayed them to appropriate staff
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and workflows
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Straightened up waiting room to maintain neat and organized space
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members
- Informed patients of financial responsibilities prior to rendering services
- Compiled physical and digital documents, charts, and reports
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
Store Host
Mecca Maxima
11.2016 - 02.2018
- Company Overview: QLD
- Maintained attractive merchandise displays to maximize purchases
- Rang up retail purchases and processed payment cards, returning appropriate cash and coins to customers
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment
- Arranged attractive displays of merchandise based on current sales promotions
- Used product knowledge to suggest items to match client needs
- Answered telephone to give callers store information and look up order details
- Followed loss prevention strategies, minimizing theft
- Engaged with customers to determine appropriate items to fit needs
- Processed payments and handled exchanges, returns and refunds according to company policy
- Received and submitted payments and returns with accuracy and efficiency
- Maintained front check out area to keep traffic flows running smoothly and efficiently
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Received and processed cash and credit payments for in-store purchases
- Opening and closing of the store
- QLD
Education
High School Diploma - undefined
St James College
Spring Hill, QLD11.2015
Skills
- Xero Accounting Software
- Microsoft Products
- Invoicing
- Social Media
- Multitasking
- Sales and market development
- Networking
- Market trends understanding
- Marketing initiatives
- Thoroughness
- Facebook Ads
- Communication Skills
- Excel
- Word
- Strategic Thinking
- File management
- Mail management
- Excel spreadsheets
- Inventory replenishment
- Professional and mature
- Document control
- Content Creation
- Photography / Photography Editing (Lightroom)
- Video Editing
- Accounts payable and receivable
- Pick/Packing
- Saasu Accounting Software
- Google Sheets
- iBody
- Arnie
- Audanet
Certification
Full COVID-19 Vaccination Plus Booster
Timeline
Customer Service Officer
Gemini Pinkenba
09.2024 - Current
Finance Officer - Temp
Petro Industrial
03.2024 - 07.2024
Warehouse Assistant
Pillow Talk
12.2022 - 04.2023
Administration Officer / Sales / Personal Assistant
Viva Olives
06.2019 - 12.2022
Shaker Driver
Mallee Orchard Olives
04.2019 - 05.2019
Medical Receptionist
St Andrew's War Memorial Hospital
01.2018 - 12.2018
Store Host
Mecca Maxima
11.2016 - 02.2018
High School Diploma - undefined
St James College
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