Nicola Nanayakkara
Notting Hill,Australia
Summary
Creative, outgoing, and people-focused, passionate about communication and artistic expression through music and public speaking. With a background in customer service and administrative roles, I pride myself on delivering excellent service, building meaningful relationships, and fostering a welcoming environment in every workplace.
Overview
4
4
years of professional experience
Work History
Receptionist (Part-Time)
Gateway on Monash Boutique Hotel
, Australia
01.2025 - Current
- Welcoming guests and managing check-ins/outs efficiently
- Handling phone and email inquiries professionally
- Assisting with reservations and administrative duties
Bartender (Part-Time)
Miss Pickles 1971
12.2023 - 10.2024
- Prepared and served beverages in a fast-paced environment
- Maintained cleanliness and bar presentation
- Provided exceptional customer experience
Receptionist (Full-Time)
Ceylon Biscuits Limited
, Sri Lanka
03.2021 - 04.2023
- Front desk operations and visitor management
- Managed calls and internal communications
- Communication with suppliers, importers and exporters.
Call Agent
Oak Road Estate - The Wine Group
01.2021 - 01.2022
- Engaged customers over the phone to promote products
- Made 120 outbound calls and resolved inquiries
- Maintained customer relationship records
Education
Bachelor-s Degree - Digital Marketing
Monash University
Australia06.2025
ICT Diploma - Information Technology
APIIT
Sri Lanka03-2022
Advanced Level Examination - Accounting, Economics, ICT
Sri Lanka
Sri LankaOrdinary Level Examination -
Sri Lanka
Sri LankaSkills
- Customer Service & Communication
- Customer/Client relations
- Public Speaking & Presentation
- Problem Solving
- Leadership & Team Collaboration
- Creativity & Initiative
Accomplishments
- Junior and Senior Prefect
- House Games Captain
- Winner of School and Inter-School Speech Competitions
- Top 10 Junior Public Speakers of Sri Lanka (2019)
- Interviewed by BBC News on the Sri Lankan Economic Crisis
Creative Pursuits
- Sang professionally across Sri Lanka (2 years)
- Guest performer at multiple events
- Participant in inter-school music competitions (2018-2021)
References
References available upon request.
Timeline
Receptionist (Part-Time)
Gateway on Monash Boutique Hotel
01.2025 - Current
Bartender (Part-Time)
Miss Pickles 1971
12.2023 - 10.2024
Receptionist (Full-Time)
Ceylon Biscuits Limited
03.2021 - 04.2023
Call Agent
Oak Road Estate - The Wine Group
01.2021 - 01.2022
Bachelor-s Degree - Digital Marketing
Monash University
ICT Diploma - Information Technology
APIIT
Advanced Level Examination - Accounting, Economics, ICT
Sri Lanka
Ordinary Level Examination -
Sri Lanka
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