Summary
Overview
Work History
Education
Skills
Certification
Timeline

Nicola Paget

Buddina,Queensland

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in a family run business. Resourceful and skilled in promoting excellent customer satisfaction and loyalty. Specialize in management, customer service, and sales support. Excel in communication, teamwork, and adaptability, leveraging these soft skills to enhance store operations and customer satisfaction. Committed to contributing positively to team goals and retail success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Manager

Marvel Pools Pty Ltd
Buddina, QLD, QLD
01.2021 - Current
  • Enhanced client relationships by providing exceptional client support and service.
  • Visited with clients, providing them with excellent customer service and assistance with their ideas and needs.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Managed daily running of all office administration tasks, using Drive, Lumin, and Excel.
  • Used Canva Creative Studio to edit images for use in marketing materials and website content.
  • Website Design - Design and Content
  • Prepared contracts and service agreements for correct pricing and information.
  • Managed bookkeeping and banking duties.

Education Assistant

Bli Bli Out Of School Hours Care
Bli Bli, QLD
01.2017 - 07.2021
  • Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
  • Facilitated small groups in arts and craft activities.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
  • Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.

Assistant Manager

State Of Confilct
West Woombye, QLD
02.2009 - 10.2017
  • Coordinated with staff to ensure smooth flow of operations.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organised team and training sessions for new employees to familiarise them with the workplace environment.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including set up and running of all business aspects including scheduling shifts, assigning employee duties.

Education

Associate of Applied Science - Enrolled Nursing

Sunshine Coast Health Institute, Birtinya, Qld
07.2017

Skills

  • Excellent Customer Service, assistance and engagement
  • Organised and an excellent problem solver
  • Strong Communication and Interpersonal Skills
  • Excellent Written and Verbal Communication
  • Strong Time management abilities
  • Team Cooperation
  • Positive Customer Engagement
  • Reliable & honest
  • Adaptable
  • Quick Learner and an work to a high standard
  • Flexible and willing to adjust to different tasks
  • Incredible with co workers and customers

Certification

Certificate of Counselling

Blue Card ( Working Blue Card ready to be renewed)

Timeline

Office Manager - Marvel Pools Pty Ltd
01.2021 - Current
Education Assistant - Bli Bli Out Of School Hours Care
01.2017 - 07.2021
Assistant Manager - State Of Confilct
02.2009 - 10.2017
Sunshine Coast Health Institute - Associate of Applied Science, Enrolled Nursing

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Nicola Paget