Nicola Rawiri
Jindalee, WA,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate employee with strong organizational skills eager to secure entry-level Warehousing position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Bartender
Sophie Hunt
Perth, WA
06.2021 - Current
- Restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upheld strict regulations for safe alcohol service and food safety.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with regular customers, engaging in friendly conversation and memorising drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimise product used.
- Recruited and trained new bartenders and BarBack to help maintain talented team.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Telemarketing Sales Representative
New World Aquisitions
03.2021 - 05.2021
- Made average of 150 outbound and inbound calls per day.
- Completed daily and weekly sales reporting using assigned tools.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Qualified leads and set up customer appointments for outside sales team
- Utilized sales techniques to build customer interest and close sales
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Domestic Cleaner
Gina Wikitera
03.2018 - 01.2019
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Kept building entryway glass clean and polished for professional presentation.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Supervised supplies in inventory and submitted reorder requests
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Organized and used industrial cleaning products following strict safety procedures
Education
High School Diploma -
Pine Rivers State High School
Strathpine, QLD10.2018
Skills
- Health Code Compliance
- Patron Experiences
- Anticipating Guest Needs
- Cash Register Operation
- Safe Serving Knowledge
- Glassware Polishing
- Attending Multiple Customers
- Responsible Alcohol Service
- Clear and Effective Communication
- Credit and Cash Transactions
- Storage Processes
- Changing beer kegs
Timeline
Bartender
Sophie Hunt
06.2021 - Current
Telemarketing Sales Representative
New World Aquisitions
03.2021 - 05.2021
Domestic Cleaner
Gina Wikitera
03.2018 - 01.2019
High School Diploma -
Pine Rivers State High School
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