Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicola Saunders

Adelaide,SA

Summary

Results-oriented professional with a rich background in the hospitality sector, showcasing leadership and entrepreneurial skills as the owner of a successful mobile catering business. Equipped with invaluable lived experience in mental health, fostering a deep understanding and empathy for individuals facing mental health challenges.

Demonstrated expertise in team management, customer service, and maintaining high standards within a dynamic and fast-paced environment. Eager to leverage a compassionate nature, coupled with personal experiences, to contribute meaningfully to the field of mental health support. Committed to pursuing relevant education and certifications to seamlessly transition into a role where I can make a positive impact on others' well-being. A dedicated and adaptable individual with a strong ability to connect with diverse individuals and contribute to a collaborative team atmosphere.

Overview

11
11
years of professional experience

Work History

Mobile Catering

Sole Trader
11.2020 - Current

As a sole trader there are responsibilities to ensure the smooth operation and success of the business. Here are some key responsibilities:

  • Distributed food to service staff for prompt delivery to customers.
  • Supervised food preparation staff to deliver high-quality results.
  • Developed menus and recipes according to client requests.
  • Discussed menu options, venue locations and event budget with clients to provide accurate service, food and beverage quotes.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Monitored temperatures to maintain proper food safety conditions throughout duration of catered events.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Monitored cash flow by tracking expenses, budgeting and forecasting.
  • Managed customer service inquiries via email, phone and social media platforms.

Camera Assistant and Administration

PROVIDEO
Mile End, South Australia
07.2013 - 07.2016
  • Operated cameras to record scenes for television broadcasts, advertising or motion pictures.
  • Transported gear safely between sets and locations using grip trucks or vans.
  • Communicated effectively with cast and crew about upcoming takes and changes in schedule.

Deli Assistant

Woolworths
Marion, South Australia
11.2012 - 07.2014
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Performed daily opening and closing duties including setting up displays and cleaning counters.
  • Weighed and priced items for sale according to store guidelines.
  • Rotated stock on shelves throughout the day to ensure freshness of product.

Education

Diploma of Business

TAFE SA
Adelaide, SA
03-2019

Skills

Crisis Management:

  • Experience in handling high-pressure situations and addressing unexpected challenges in the hospitality and catering industry, translating into the ability to stay calm and collected during mental health crises

Adaptability:

  • Demonstrated adaptability and flexibility through owning and operating a mobile catering business, highlighting the ability to adjust to changing circumstances

Compassion and Patience:

  • Inherent compassion and patience fostered through personal experiences and customer interactions, essential qualities for providing non-judgmental support to individuals facing mental health and substance use challenges

Team Management:

  • Leadership skills cultivated through managing teams in the hospitality sector

Communication Skills:

  • Effective communication honed through years of interacting with customers, managing teams, and running a mobile catering business

References

References available upon request.

Timeline

Mobile Catering

Sole Trader
11.2020 - Current

Camera Assistant and Administration

PROVIDEO
07.2013 - 07.2016

Deli Assistant

Woolworths
11.2012 - 07.2014

Diploma of Business

TAFE SA
Nicola Saunders