Nicola Willuweit
Botanic Ridge,Australia
Summary
Clinic Coordinator at Monash Health with expertise in EMR management and patient care coordination. Proven ability to enhance appointment scheduling efficiency and maintain patient confidentiality. Recognized for exceptional organizational skills and a commitment to delivering outstanding customer service, ensuring seamless clinic operations and improved patient experiences.
Overview
7
7
years of professional experience
Work History
Clinic Coordinator
Monash Health
Clayton, Vic
07.2025 - Current
- Assisted in maintaining accurate patient records and confidential information.
- Work off waiting lists in EMR and make appointments as per triage policy.
- Managed daily appointment schedules for physicians and other clinical personnel.
- Manage clinic lists according to the clinicians needs.
- Assisted in the coordination of patient care services, including scheduling appointments and managing medical records.
- Also help out in reception, so have experience using Qflow, as well as IPM and EMR
- Responded to inquiries from patients and healthcare providers regarding clinic services and policies.
- Answered telephone calls from patients seeking advice or assistance with their medical needs.
Medical Receptionist
Prof Jin Tee
Richmond, Vic
04.2024 - 11.2025
- Scheduled appointments efficiently using practice management software.
- Managed patient records with attention to confidentiality and accuracy.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Collected patient information and insurance details for registration purposes.
- Processed billing and payments while ensuring compliance with financial protocols.
- Maintained a clean and organized reception area for optimal patient experience.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
Administrative Officer
Monash Health
Moorabbin, Vic
11.2024 - 07.2025
- Check in patients using 3 points of ID as per Monash policy
- make follow up appointments and complete outcomes including billing for the clinic.
- Liase with health professionals including Drs, nurses and allied health
- Answered phone inquiries, directed calls and took messages.
- Following up on Patients that have DNA'd and also working on waiting list.
Administrative Officer
PeterMac
Moorabbin, Vic
10.2018 - 10.2024
- Greeted patients warmly upon arrival at reception and checked them in using the 3 step identification.
- Organized all patient transport for the patients Radiotherapy treatments
- Answered phone inquiries, directed calls and took messages.
- Organised all patients appointment, chased up results including pathology and imaging and downloaded all imaging for the Drs making the appointments run smoothly.
Skills
- EMR management
- Appointment scheduling
- Patient record maintenance
- Billing processing
- Healthcare coordination
- Customer service
- Attention to detail
- Organizational skills
- Adaptation to software
- Patient confidentiality
- Medical terminology proficiency
- Healthcare administration
- Patient care coordination
Medical Certificate
02/24/25, 02/24/25, 02/24/25, Dr Yasmin Kazi, 4822484J, MBBS, DCH (SYD), FRACGP
Timeline
Clinic Coordinator
Monash Health
07.2025 - Current
Administrative Officer
Monash Health
11.2024 - 07.2025
Medical Receptionist
Prof Jin Tee
04.2024 - 11.2025
Administrative Officer
PeterMac
10.2018 - 10.2024
Similar Profiles
Leia BurroughLeia Burrough
MEDICAL ADMINISTRATION OFFICER at Monash HealthMEDICAL ADMINISTRATION OFFICER at Monash Health
Nathan LawNathan Law
Food Service Assistant at Monash HealthFood Service Assistant at Monash Health
Nahama FranckNahama Franck
Care Coordinator - Emergency Department at Monash HealthCare Coordinator - Emergency Department at Monash Health
NISHA JOSEPHNISHA JOSEPH
Registered Nurse,South 5 GEM,Kingston Centre at Monash HealthRegistered Nurse,South 5 GEM,Kingston Centre at Monash Health
SHAHZAIB AHMADSHAHZAIB AHMAD
Receptionist & Administrative Support at Ts2 IT SolutionsReceptionist & Administrative Support at Ts2 IT Solutions