Nicola Lorraine Court
Coolbinia,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Multidisciplinary managerial skill in process, procedure and policy improvement initiatives who executes with discipline, consistency and quality, which ultimately increases productivity, efficiency, effectiveness and maintains business integrity and quality of service at all times.
Overview
38
38
years of professional experience
Work History
Office Administrator
Ngadju Native Title
05.2023 - Current
- Interacted with members by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events, including board and community consultation sessions
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Executed all accounting activities for procurement including order generation, processing, payment and vendor engagement and resolution of any issues.
Corporate Services Manager
Polly Farmer Foundation
12.2021 - 05.2023
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed department processes and procedures to boost customer satisfaction.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Completed bi-weekly payroll for 30+ employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Personal Assistant to CEO
Accounts & Operations Administrator
Daltech
09.2019 - 11.2021
- Supported Operations and Support teams by handling all administrative tasks.
- Provided answers to customer questions via phone and email, typically within 4 hours.
- Assisted with documenting key processes and procedures and security protocols.
- Coordinated meetings for department both in office and remotely via Teams
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness for site mobilisation and HSEC compliance
- Interacted well with customers to build connections and nurture relationships including invoicing and accounts payable collection activities
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Executed key accounting activities including bank reconciliations, credit card processing, expense processing, performance reporting on a weekly and monthly basis.
- Ran all elements of Payroll for 120 employees and contractors including timesheet entry, reconciliation, leadership queries, employee enquiries, PAYG submission and year end processing.
Accounts Payable Officer
MACA Pty Ltd
06.2019 - 07.2019
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Managed accurate and timely processing of Account Payable and Receivable in a timely manner
- Reconciled supplier accounts and variance were handled through engagement with the vendors and the business users to resolve all open items.
- Filing of all supporting documentation into MYOB system to support workflow approval and historical document retention policies.
Accounts / Payroll / Administration Officer
Maroomba Airlines
06.2015 - 05.2019
- Effectively communicated with all members of the business to support them in delivering a high quality level of service in a positive and proactive manner.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Managed payroll operations for team of 45 employees.
- Input vendor payments and updated accounts to reflect new balances.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Generated CEO performance reports to identify financial trends and aging accounts in need of attention.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Input financial data and produced reports using MYOB
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
Accounts Payable / Payroll / Administration Officer
Clarkes Mechanical Pty Ltd
04.2014 - 07.2014
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Payroll execution for 20 employees including timesheet verification, superannuation reconciliation and payment.
- Reception and client interactions to ensure they were welcomed into the business and looked after appropriately.
Office/Accounts Administrator
Hooker Engineering Australia Pty Ltd
02.2011 - 09.2013
- Set up new business accounts on internal systems and processed corporate actions and other adjustments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using MYOB
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep the owner informed at all times.
- Payroll processing for 11 staff, including timesheet verification, BAS, PAYG, Superannuation reconciliation and lodgement, and resolution of any discrepancies raised.
- Handling all general administration activities required to keep the business operating and enable the people to do the jobs they were best at.
Office Manager
Court Consulting Pty Ltd
01.2004 - 01.2007
- Contract Management of client projects including liaison with clients and resolution of any concerns including invoice, credit collection and dispute resolution.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations including all elements of account payable, accounts receivable, payroll, compliance reporting to the ATO.
- Maintained computer and physical filing systems in MYOB and SharePoint.
- Updated reports, managed accounts, and generated reports for company database.
Personal Assistant/Bookkeeper
Interlandi Design Group
05.2000 - 05.2001
- Reception, Client Liaison, Accounts Payable, Accounts Receivable, Bank Reconciliation, Data Entry of Daily Banking, Reconciliation of Creditor Accounts, Preparation of cheques for Creditor Accounts, Preparation of Monthly Trial Balance, Preparation of Monthly BAS Statement, Payroll and Associated Payments, Monthly Invoicing
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
- First point of contact for all clients attending our office, ensuring they were greeted appropriately and transitioned to their architect to discuss their projects in a timely and engaging manner.
Accounting Officer
TVW Telethon Institute for Child Health Research
03.1998 - 05.1999
Accounts Administrator
Nuford
01.1996 - 05.1997
Accounts Receivable / Admin
Southern Cross Pumps and Irrigation (Adelaide)
09.1994 - 12.1995
Health Insurance Fund of WA (HIF)
10.1985 - 09.1994
Education
High School Diploma -
Governor Stirling Senior High School
Woodbridge, WASkills
- Expert in MYOB and Xero
- Supporting the Team to be their best
- Process Disciplined in all areas of Accounts Payable and Receivable
- Client Engagement and delivering exceptional service
- Quality work in everything that I do
- Relationship Building across internal and external stakeholders
Personal Particulars
Western Australia, Married
Computer Packages
- PC
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Explorer
- MYOB
- Quickbooks
- Avsys
- Pronto
- Xero
Telephone
0403 019 117 Mobile
References
Mr Anthony Beven, Interim CEO at Polly Farmer Foundation, Partner at Grant Thornton, 0419 218 518 Mr Matthew Leonard, Former People and Safety Manager, Daltech, 0487 588 347 Mr Robert Ficarra, Director/Senior Architect, Interlandi Mantesso Architects (Richmond, Vic), (03) 9429 4780, 0407 803 157
Hobbies and Interests
Basketball, Cooking, Travelling & Walking
Training
Business Writing Skills Advanced Reading Skills MYOB Xero
Interests
Basketball, Cooking, Travelling, Pilates, Walking, Dining Out
Timeline
Office Administrator
Ngadju Native Title
05.2023 - Current
Corporate Services Manager
Polly Farmer Foundation
12.2021 - 05.2023
Accounts & Operations Administrator
Daltech
09.2019 - 11.2021
Accounts Payable Officer
MACA Pty Ltd
06.2019 - 07.2019
Accounts / Payroll / Administration Officer
Maroomba Airlines
06.2015 - 05.2019
Accounts Payable / Payroll / Administration Officer
Clarkes Mechanical Pty Ltd
04.2014 - 07.2014
Office/Accounts Administrator
Hooker Engineering Australia Pty Ltd
02.2011 - 09.2013
Office Manager
Court Consulting Pty Ltd
01.2004 - 01.2007
Personal Assistant/Bookkeeper
Interlandi Design Group
05.2000 - 05.2001
Accounting Officer
TVW Telethon Institute for Child Health Research
03.1998 - 05.1999
Accounts Administrator
Nuford
01.1996 - 05.1997
Accounts Receivable / Admin
Southern Cross Pumps and Irrigation (Adelaide)
09.1994 - 12.1995
Health Insurance Fund of WA (HIF)
10.1985 - 09.1994
High School Diploma -
Governor Stirling Senior High School
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