Nicola Marie Burgess
Southbank
Overview
5
5
years of professional experience
Work History
Legal Assistant
Bdlegal
11.2022 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Prepared drafts of forms, specifically letters of demand and breach notices for legal staff use.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Generated pleadings and other legal documents for review by attorneys.
- Managed general clerical needs such as opening and closing files, scanning sheets and forwarding documents.
GLASS HAND
HOUSE OF FRANK
01.2021 - 02.2021
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Learned how to make wide variety of mixed drinks.
- Restocked ice, condiments, and snacks.
- Delivered food to customers at bar and tables.
- Notified management of guest complaints for quick, effective resolution.
- Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
- Greeted customers and provided friendly, knowledgeable service.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
CASUAL SANDWICH ARTIST
Subway
01.2019 - 08.2020
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
Education
SENIOR SCHOOL -
GIPPSLAND GRAMMAR
Sale, VIC11.2022
SENIOR SCHOOL -
BEACONHILLS COLLEGE
Pakenham, VIC2020
Secondary School -
ST PAULS ANGLICAN GRAMMAR SCHOOL
Warragul, VIC2018
Primary School -
ST PAULS ANGLICAN GRAMMAR SCHOOL
Traralgon, VIC2016
Skills
- Writing and Editing
- Assisting Lawyers
- Active Listening
- Verbal and Written Communication
- Strong communication skills
- Listens to and follows instructions
- Money handling and preparation
- Working the till
- Waitressing
- Strong customer service skills
Additional Information
- INTERESTS AND AMBITIONS: Music, Law, Travel
Timeline
Legal Assistant
Bdlegal
11.2022 - Current
GLASS HAND
HOUSE OF FRANK
01.2021 - 02.2021
CASUAL SANDWICH ARTIST
Subway
01.2019 - 08.2020
SENIOR SCHOOL -
GIPPSLAND GRAMMAR
SENIOR SCHOOL -
BEACONHILLS COLLEGE
Secondary School -
ST PAULS ANGLICAN GRAMMAR SCHOOL
Primary School -
ST PAULS ANGLICAN GRAMMAR SCHOOL