Summary
Overview
Work History
Education
Skills
photography
Timeline
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Nicolas Angeli

Nicolas Angeli

East Ballina,AUSTRALIA

Summary

Carry 8 years’ experience with Elders Real Estate in property & holiday management in Lennox Head & Bangalow - Current position.

Hold a Class 1 Agent-Real Estate - Sales or Leasing License / License No: 20180675 as per NSW Property and Stock Agents Act 2002

Have a Bachelor’s degree in Hospitality Management. Carry eight years’ experience in property sales, listings, marketing and property management in Europe, Cyprus.

Extensive experience as front-of-house in a 5-star boutique & spa hotel, Able to connect with a diverse range of clients and cultural backgrounds during this time.

Small business experience with day-to-day operations, including staff management, marketing and promotion with a track record in sales, client/customer satisfaction and a good working knowledge in property management industry in the Northern Rivers.

Passionate about digital marketing and currently studying for a certificate in the field.

Aim to work hard, deliver results, and remain loyal to an employer that and ready to deliver when a job requires completion. Well-qualified Property Manager with proven success in improving operations and solving problems.

Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members.

Successful background managing large, multi-family complexes of over 80 residential properties. Exceptional record of maintaining profitability thro ugh positive resident relations and cost controls.

Overview

31
31
years of professional experience

Work History

Property Manager

ELDERS REAL ESTATE
LENNOX, AUSTRALIA
01.2014 - Current
  • Property management tasks with rent roll of approximately 90 properties including but not limited to, dealing with new managements, tenant applications, arrears control, maintenance, vacates, tribunal hearings, owner liaison, property condition reports, routine inspection of tenanted property, advertising and marketing of listings
  • Customer service/coordinating arrivals, departures, account balances
  • Reservations and processing of bookings
  • Conducting holiday property inspections
  • Processing payments/receipts for guest accounts daily

Front Office Receptionist

Anassa Hotel 5* Thanos Group of Hotels
Paphos
01.2012 - 01.2014
  • Customer service - co-coordinating arrivals, departures, account balances
  • Reservations, liaising between tour operators, representatives and hotel staff
  • Processing of VIP Check-Ins & Out's
  • Conducting of site/property inspections for VIP guests and hotel representatives
  • Processing payments/receipts for guest accounts daily
  • Up-selling promotions for Thanos Group of Hotels
  • Hotel property management software as main console.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff
  • Answered questions about and trained new employees on hotel management software
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Routed business correspondence, documents and messages to correct departments and staff members
  • Responded to inquiries from callers seeking information
  • Identified visitors' needs to offer solutions and information
  • Interacted with customers by phone, email or in-person to provide information
  • Answered multi-line phone system and enthusiastically greeted callers

Partner/ Owner

Vita Spa Cyprus
01.2006 - 01.2014
  • Small business owner importing luxury spas from the USA
  • Vita Spa Cyprus was a natural extension to Angelo's Property Shop, allowing us to further services to existing and new clients through property sales. I was involved in all aspects of business, from marketing and promoting & sales.
  • During my time with Vita Spa Cyprus, I was not only able to secure exclusive dealership of 'VitaSpa', brand as sole distributor for Cyprus but was also able to secure a distributorship for 'AquaFinesse Water Care System' that is formulated in the Netherlands
  • Provided outstanding service to all individuals, promoting effective and lasting business relationships

Sales/Branch Supervisor

Angelo's Property Shop
01.2008 - 01.2012


  • Angelo's Property Shop was created to cater for the increase in demand for property sales and construction in Cyprus and the coastal fishing village of Polis Chrysochous and Latchi harbor
  • It is a family run company dealing primarily with residential sales, including land, and off plan custom build properties
  • Assisting clients with their day-to-day requests and enquiries of purchasing a property
  • Assisting clients with information required for bank loans and deposits
  • Develop and foster a positive working rapport with media outlets, clients, and staff
  • Residential property sales, off-plan & custom builds
  • Negotiation of payment schedule for new builds
  • Web site design/development and data entry (property listing details)
  • Customer follow-up & call backs
  • Reaching desired sales targets with customer satisfaction
  • Preparing advertising for media outlets
  • Attending and coordinating of property exhibition in the United Kingdom, Manchester, for 'A Place in the Sun' (television series)
  • Property management and rentals - dealing with tenants, tenancy agreements, rent collection, utility services coordination, service and maintenance management of properties, complaint resolution
  • Over-coming language barriers in communicating with government officials, such as land registry, municipalities in Cyprus.


Sales Representative

N. Aresti Real Estate Agency
Paphos, CYPRUS
01.2004 - 01.2008
  • General office administration
  • Residential property sales including off-plan & custom builds through developers
  • Maintaining database & web entry, training with web developer
  • Property listings, client/customer details collection, property photo shoots
  • Web site control - In charge of EstateBOS software
  • Customer portfolio management, updating and follow-up
  • Open house inspections


Night Manager

Anassa Hotel Cyprus
, Cyprus
01.2000 - 01.2004
  • Completing the End Of Day procedure for all relevant departments and system, daily back-up procedures and forecast report generation for each department in addition to usual front of house duties
  • Note: Was employed with the same company from, starting as Bellman and promoted through to Night Receptionist
  • Accomplishments:
  • Successful training of new colleagues in front of house and night duties
  • Supervising of VIP check-ins
  • Promotion from reception (B) to (A)

Education

Class 1 Agent-Real Estate - Sales Or Leasing License / License No: 20180675 As Per NSW Property And Stock Agents Act -

Real Estate

Certificate, Real Estate -

North Coast Institute TAFE

B.A. - Hospitality Management

Bournemouth University College of Tourism & Hotel Management Dorset House Talbot Campus - United Kingdom

Certification in Digital Marketing - Digital Marketing

The Digital Marketing School
Gold Coast, QLD

High School Diploma -

Dripstone High School
Darwin, NT
1992

Skills

  • Active listening & a good communicator with the ability to create long lasting relationships
  • Computer skills such as Microsoft suite, Adobe InDesign and Lightroom editor amongst others
  • Customer service skills with the ability to address customer needs and foster a positive experience
  • Interpersonal skills able to assist in the face-to-face exchange of thoughts, ideas, feelings and emotions between two or more people
  • Assisting others to facilitate a shared goal
  • Problem-solving skills help you determine the source of a problem and find an effective solution through fair negotiation
  • Time management, able to complete work on time, stay engaged, strive to be creative and proactive in tasks
  • Many transferable skills due to current and past roles

photography

I love photography, it is my hobby and allows me the time to reflect on the days events. My outlet to relaxation and connecting with nature and people.


Timeline

Property Manager

ELDERS REAL ESTATE
01.2014 - Current

Front Office Receptionist

Anassa Hotel 5* Thanos Group of Hotels
01.2012 - 01.2014

Sales/Branch Supervisor

Angelo's Property Shop
01.2008 - 01.2012

Partner/ Owner

Vita Spa Cyprus
01.2006 - 01.2014

Sales Representative

N. Aresti Real Estate Agency
01.2004 - 01.2008

Night Manager

Anassa Hotel Cyprus
01.2000 - 01.2004

Class 1 Agent-Real Estate - Sales Or Leasing License / License No: 20180675 As Per NSW Property And Stock Agents Act -

Real Estate

Certificate, Real Estate -

North Coast Institute TAFE

B.A. - Hospitality Management

Bournemouth University College of Tourism & Hotel Management Dorset House Talbot Campus - United Kingdom

Certification in Digital Marketing - Digital Marketing

The Digital Marketing School

High School Diploma -

Dripstone High School
Nicolas Angeli