Nicolas Apio Couto
PENSHURST
Summary
Passionate and customer-focused professional with experience in reception, coaching, and business operations. Adept at delivering exceptional customer service, managing administrative tasks, and fostering positive team environments. Strong communication and problem-solving skills, with a background in business management and a deep passion for the sports and retail industries.
Availability. Monday through Sunday: Morning, Afternoon, Evening, Night.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Supervisor/Team Member/Customer Service
Amazon Berry
Maroubra
09.2024 - 02.2025
- Greeted customers and provided outstanding customer service.
- Answered questions about store policies and addressed customer concerns.
- Supervised daily operations by directing customer service, inventory and sales operations.
Lifeguard/Pool Supervisor
Bluefit
Hurstville
11.2022 - 11.2024
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Receptionist/Customer Service
Bluefit
Hurstville
11.2022 - 11.2024
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Soccer Coach/Sports Supervisor
Bluefit
Hurstville
11.2022 - 11.2024
- Engaged parents, players and staff to maintain open, constructive communications.
- Established individual goals and monitored player performance to support achievement.
- Maintained player safety through careful practice and game supervision.
Cafeteria Worker/Team Member
Bluefit
Hurstville
11.2022 - 11.2024
- Prepared ingredients and recipe components ahead of time.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Established rapport with customers by providing friendly and attentive service.
Education
Diploma - Buisness
Tafe
Kogarah, NSW06-2025
Skills
- Approachability
- Reliability
- Self-directed learning
- Customer loyalty and retention
- Customer engagement
- Sales floor oversight
- Store maintenance
- Customer experience management
- Customer service
Certification
- RSA and RCG
- P Driver License
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Store Supervisor/Team Member/Customer Service
Amazon Berry
09.2024 - 02.2025
Lifeguard/Pool Supervisor
Bluefit
11.2022 - 11.2024
Receptionist/Customer Service
Bluefit
11.2022 - 11.2024
Soccer Coach/Sports Supervisor
Bluefit
11.2022 - 11.2024
Cafeteria Worker/Team Member
Bluefit
11.2022 - 11.2024
Diploma - Buisness
Tafe
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