Nicolas Bourven

I was in charge of a team of seasonal workers during the French summer of 2023, and my job was to serve customers and restock the ice cream and drinks bins.
As the shop also offered Breton crepes, I took on the role of crepe maker (3 of us out of a team of 13 knew how to make them Breton-style).
I was personally responsible for closing the shop with a colleague who was also the team leader, so we cleaned the store, put the ice creams away in the freezers and cleaned the coffee machine.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

On a temporary assignment in a senior residence, my job was to prepare lunch in the morning with a chef. I helped serve the residents during the meal and washed the dishes.

• Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
• Reduced dish breakage by carefully handling delicate items during the washing process.

My job was to ensure the production of cosmetic products on production lines, and to carry out regular checks to ensure that product quality was maintained.

• Improved product quality by performing regular quality checks and adjusting machines accordingly.
• Enhanced production efficiency by maintaining and repairing equipment on the line.

As a forklift operator at a materials yard, my job was to serve customers from a wide range of building materials, help them with loading and then give them a course voucher so that they could pay directly at the cash desk.
Unload the delivery lorries as quickly as possible, while ensuring that the unloading was carried out safely.
Place customer orders for deliveries.

• Ensured safety compliance, conducting routine inspections and addressing potential hazards.
• Enhanced safety protocols by conducting daily equipment inspections and reporting any issues promptly.
• Reduced loading times with efficient palletizing, wrapping, and staging of products for shipment.
• Optimized storage space by strategically organizing inventory according to size, weight, and frequency of use.

Sandwich course in Higher Education.
As a sales assistant in a building materials agency, my aim was to sell products, arrange deliveries to building sites, draw up estimates and give sales advice.
Setting up events to promote product brands, setting up the promotions podium, etc.

• Increased customer satisfaction by providing exceptional service and product knowledge.
• Boosted sales through effective upselling and cross-selling techniques.
• Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
• Collaborated with team members to maintain a clean, organized, and visually appealing store environment.