Nicolas Craig
Melbourne,VIC
Summary
Years of experience within the customer service, retail, sport and recreation and Quick Service Restaurant (QSR) industries looking for a new challenge.
Immense experience with tailoring customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative / Tennis Coach
Top Win Tennis Academy
10.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responsible for multiple complex customer inquires via phone and email.
- Brought Top Win Tennis Academy to the Eighth largest private tennis tournament provider in Victoria.
Customer Service Representative / Tennis Coach
Voyager Tennis Academy / Sydney Sports Management
02.2022 - 10.2022
- Developed and updated databases to handle customer data.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Crew Member
McDonald's
01.2020 - 04.2021
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Certificate IV Sport And Recreation - Year Eleven And Twelve
SEDA College
Albert Park, VIC11.2021
No Degree - Year Eight To Year Ten
Billanook College - Moorolbark
Moorolbark 12.2019
Skills
- Account Updating
- Call Centre Experience
- Professional Telephone Manner
- Microsoft Office
- Building Customer Rapport
- Issue and Complaint Resolution
- POS Systems Expert
- Scheduling
- Inbound Call Management
- Service Upselling
- Administrative and Office Support
- Account Management
Timeline
Customer Service Representative / Tennis Coach
Top Win Tennis Academy
10.2022 - Current
Customer Service Representative / Tennis Coach
Voyager Tennis Academy / Sydney Sports Management
02.2022 - 10.2022
Crew Member
McDonald's
01.2020 - 04.2021
Certificate IV Sport And Recreation - Year Eleven And Twelve
SEDA College
No Degree - Year Eight To Year Ten
Billanook College - Moorolbark
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