Nicolas Pak Wing Wong

• Coordinated full-cycle recruitment across line-level to directorial roles, including job postings, candidate screening, headhunting, interviews, and contract issuance/onboarding.
• Managed talent profiling, pipelining, and salary benchmarking initiatives, including contributions to Marriott’s Human Capital Planning projects.
• Fostered industry partnerships with institutions such as Melbourne University and hospitality schools to build strong talent pipelines.
• Acted as the primary point of contact for employee queries related to payroll, development, and career progression.
• Supported the handling of confidential employee relations matters including grievance procedures and disciplinary actions in line with company policy.
• Conducted exit interviews to gather employee feedback for future HR improvements.
• Maintained accurate and compliant employee records including visas, performance reviews, and certifications (e.g., RSA).
• Prepared HR reports and responded to ad hoc requests from department managers.
• Coordinated and managed TakeCare initiatives aligned with Marriott Values, including Associate Appreciation Week, Earth Day, Women in Leadership, and community engagement programs.
• Assisted with payroll processing by providing accurate employment data (e.g., new hires, promotions, terminations).
• Supported the implementation of the EMPLIVE HR payroll system across the business.
• Played a key role in resolving underpayments through accurate backpay administration.
• Ensured adherence to local labor laws and internal HR policies.
• Assisted in internal and external audits by maintaining thorough and compliant HR documentation.

Learning & Development

• Designed and implemented The Ritz-Carlton’s brand service excellence training, from pre-opening orientation to ongoing service culture workshops.
• Deployed and led the Certified Department Trainer (CDT) program, aligning with managers and the Quality team to deliver a 21-day onboarding program incorporating BSA, LQA, and Forbes standards.
• Developed skills assessments for new hires to track learning progress and ensure training quality.
• Introduced and implemented Marriott’s Digital Learning Zone (DLZ) as the primary digital training platform.
• Delivered Marriott International’s iJobs conversion program, supporting employee upskilling and career mobility.
• Facilitated leadership and soft skills development programs, including Embark – New to Leadership, to build internal leadership pipelines.
• Advised employees on career progression and training required for role succession planning.
• Monitored training effectiveness through participation data, feedback, and ROI metrics.
• Promoted a culture of learning through internal campaigns, recognition programs, and engagement strategies to enhance employee satisfaction and retention.

• Provided comprehensive recruitment support across all 11 Melbourne properties, spanning Select, Premium, and Luxury brand tiers, including job postings, candidate interviews, and contract creation.
• Facilitated first-day onboarding processes, including payroll setup and execution of MHub/Marriott internal hiring procedures, ensuring a seamless employee experience.
• Maintained accurate HR reports and employee records in alignment with internal audit standards, compliance protocols, and risk management requirements.
• Delivered strategic market insights on emerging industry trends, including salary benchmarking and evolving talent landscapes to inform hiring and retention strategies.
• Supported Marriott recruitment drives, strengthening internal employer branding and fostering collaboration with key industry partners.
• Assisted with payroll administration to ensure timely and accurate processing, contributing to operational efficiency.
• Designed and executed brand-aligned HR content, including promotional posters, QR code RSVPs, and engagement materials for internal HR activations and initiatives.

• Updated and maintained employee records to respond quickly to requests for information.
• Created and updated tracking spreadsheets using MS Excel across onboarding and payroll functions
• Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
• Collaborated closely with HR specialists in crafting targeted job postings that attracted top talent within various fields.
• Answered phone and performed clerical duties to assist human resources department.

• Managed monthly KPI reporting across APAC to monitor and enhance business performance.
• Proficient in cross-regional project management and coordination of delivery timelines.
• Initiated and led market research focused on men’s makeup culture and skincare trends to support product strategy.
• Supported budgeting and long-term growth planning through data visualization tools, including Excel and Power BI.
• Analyzed product sales forecasts and pricing to provide strategic recommendations for 3-year business valuation.
• Ensured operational efficiency by managing inventory and coordinating supplier relationships.

• Prepared and reported on administrative HR and deployment activities for a workforce of 240 personnel.
• Planned, organized, and executed ceremonial and official events with attention to detail and protocol.
• Managed and monitored personnel movement processes to ensure timely and accurate deployment.
• Developed and facilitated leadership education programs to enhance personnel capabilities.
• Acted as a liaison between HQ, HR Department, and external contractors to ensure effective communication and coordination.