Nicolas Potter

• Trained and guided new team members in customer service processes to accelerate onboarding and ensure smooth integration.
• Improved service delivery by anticipating customer needs and providing exceptional support tailored to transport operations.
• Developed and maintained strong professional relationships with clients and stakeholders to identify opportunities for enhanced service planning.
• Accurately documented customer interactions, inquiries, and transaction details to ensure seamless communication and service continuity.
• Proactively reached out to customers regarding transport service updates, route changes, and new offerings to improve user experience.
• Utilized transport management systems and relevant software to manage route modifications, service requests, and scheduling changes.
• Introduced process improvements that optimized team workflows and improved operational efficiency in transport planning.
• Actively engaged with customers to understand their transportation needs, resolve issues, and provide timely information.
• Collaborated effectively with a diverse team to achieve service objectives and address challenges related to transport operations.
• Quickly identified and addressed customer requirements, ensuring efficient service delivery within established timelines.
• Organized and prioritized planning tasks to meet service goals and maintain schedule accuracy.
• Boosted customer satisfaction by promptly addressing inquiries, offering tailored solutions, and resolving transportation-related concerns.

• Promoting and advertising company brands through engaging and impactful representation.
• Preparing products and materials for demonstrations to effectively showcase features and benefits.
• Providing expert knowledge and insights about the company and its merchandise to build trust and credibility with customers.
• Generating leads and creating opportunities to expand the company’s customer base.
• Representing Transport NSW by assisting and informing customers about bus service changes, updated routes, and altered bus stop locations.
• Supporting Sydney Trains by providing commuters with information on track works, schedule changes, distributing flyers, and assisting with travel-related inquiries and concerns.

Company Overview:
1300 Smiles Stadium, Townsville is a premier venue providing exceptional food, beverage, and hospitality services for various events, including game days and corporate functions.

Day-to-Day Responsibilities:

• Restock bar and restaurant fridges to ensure consistent availability of beverages and ingredients.
• Perform thorough cleaning of fridges during the season and at the conclusion of events.
• Prepare and organize Corporate Boxes, ensuring a high standard of presentation and service.
• Conducted stocktakes and maintained precise inventory control to support seamless operations.
• Oversee bar and catering management, ensuring efficiency and quality in service delivery.

Game Day Responsibilities:

• Lead and manage a team of 13 staff within a food outlet, ensuring smooth and effective operations.
• Manage time and stock sheets to optimize productivity and minimize waste.
• Oversee food preparation to meet high standards of quality and safety.
• Handle end-of-day pack-down and restocking tasks to maintain readiness for subsequent events.

Location:
1300 Smiles Stadium, a hub for outstanding hospitality and event services

• Operating the Point-of-Sale (POS) system accurately and efficiently, including cash handling and processing transactions.
• Price tags and security tags should be applied to merchandise to ensure proper pricing and loss prevention.
• Providing excellent customer service by assisting shoppers, answering questions, and resolving any issues.
• Restocking and organizing shop displays to maintain a visually appealing and well-presented store environment.
• Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

• Assembled ramps and landings for events, ensuring safety and functionality.
• Assisted with post-show pack-up and thorough cleanup of the venue.
• Performed mowing and gardening tasks to maintain outdoor spaces.
• Maintained workshop cleanliness and organization to support a safe and efficient work environment.
• Carried out day-to-day duties with precision and efficiency to meet job requirements.