Nicolas Zapantis
Warnervale,NSW
Summary
Driven by a strong work ethic and a commitment to excellence, I excelled at Daimler Trucks by surpassing monthly sales targets and achieving high customer satisfaction rates. Leveraging technical knowledge and exceptional communication skills, I streamlined service processes and fostered trust, significantly enhancing team efficiency and client loyalty.
Overview
9
9
years of professional experience
Work History
Service Advisor
Daimler Trucks
01.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Manager's Assistant
Masons Tyres & Mechanic
01.2023 - 12.2023
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Utilized Software to create and edit correspondence, documents, and materials.
- Attended monthly sales meetings and reported pertinent information to employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored and managed social media accounts.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Graphic Designer
Knectic Creation
06.2021 - 05.2022
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Designed creative digital displays used in online advertising for local businesses.
Apprentice Mechanic
Express Lube
01.2016 - 07.2019
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Took assessments to prove knowledge base and skills.
- Observed senior mechanics completing major repairs.
- Safely lifted cars to complete repairs.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Utilized diagnostic tools effectively to pinpoint specific issues contributing to vehicle malfunctions or suboptimal performance levels quickly.
- Took advantage of opportunities to learn new systems and repair procedures.
Education
Year 11 -
Wadalba Community School
Wadalba, NSWCertificate III - Automotive Mechanics
Wyong Tafe
WyongSkills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Team player mentality
- Technical knowledge
- Handling Customer Complaints
- Workflow Management
- Performance Goals
- Quality Control
- Data Entry
- Warranty Claims Process Management
- Account Management
Timeline
Service Advisor
Daimler Trucks
01.2024 - Current
Manager's Assistant
Masons Tyres & Mechanic
01.2023 - 12.2023
Graphic Designer
Knectic Creation
06.2021 - 05.2022
Apprentice Mechanic
Express Lube
01.2016 - 07.2019
Year 11 -
Wadalba Community School
Certificate III - Automotive Mechanics
Wyong Tafe
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