Nicolas Castiblanco Ramirez

CIVEO \ FMG Eliwanna Mine Site
Supervisor, Retail: Brittany Crawford

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Used POS system to accurately enter orders and process payments.
• My role involved various responsibilities, including stock management for the coffee shop and bar, as well as the preparation of diverse latte art coffee creations.

• Facilitated repairs by disassembling defective and broken equipment.
• Educated customers on use, care and adjustments of appliances.
• Ordered parts and maintained adequate inventory.
• Disassembled, repaired and reassembled equipment in good working order.
• Used hand tools such as oscilloscopes to check components.
• Diagnosed issues with appliances and made repairs.
• Gave accurate and detailed quotes to customers prior to starting work.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

• Pressure washed car exterior, wheel wells, and tires.
• Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
• Disinfected steering wheel, handles, seats, and other interior fixtures.
• Answered customer questions on pricing, products, procedures, and materials used.
• Cleaned wash equipment after shift and confirmed proper storage.
• Vacuumed and steam cleaned interior floors carpet and seating.
• Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.