Nicolas Casey
Dodges Ferry,TAS
Summary
Dynamic professional with a proven track record at Team Global Express, enhancing customer satisfaction through exceptional service and safe driving practices. Skilled in forklift operation and efficient multitasking, I've significantly contributed to reducing operational costs and improving team productivity. My strong work ethic and ability to remain calm under pressure have consistently fostered positive outcomes.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Experienced with coordinating delivery schedules and managing shipping logistics. Utilizes strong organizational skills to ensure timely and accurate deliveries. Track record of maintaining high customer satisfaction and effective problem-solving.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Delivery Driver, Shipping
Team Global Express
03.2023 - Current
- Provided exceptional customer service during deliveries, fostering positive relationships between the company and clients.
- Increased customer satisfaction by ensuring timely and accurate deliveries.
- Ensured vehicle maintenance, contributing to longer-lasting company vehicles and decreased repair expenses.
- Maintained a clean driving record while completing multiple daily deliveries.
Team Leader Manager
Tasmanian Oyster Company
06.2015 - 03.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Team Leader Manager
Seafood Traders
03.2005 - 04.2015
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Lead Farm Hand
Marion Bay Oysters
01.2000 - 01.2005
- Reduced operating costs for the farm by streamlining workflows and maintaining equipment regularly.
- Boosted harvest quality by conducting routine inspections, identifying pests or diseases early, and taking appropriate action to mitigate risks.
- Collaborated closely with management to develop long-term plans for improving overall farm performance.
- Promoted worker safety by enforcing strict adherence to guidelines for operating machinery and handling hazardous materials on the farm site.
- Safeguarded livestock health through regular monitoring, vaccinations, and timely medical interventions when necessary.
First Mate
Barrier Reef Live Crays
01.1995 - 01.2000
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Used online catalogs and local merchants to order parts and materials for vessel.
- Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
- Kept accurate logs of vessel activities, including course changes, weather conditions, fuel consumption, maintenance tasks, and crew performance evaluations.
- Provided critical assistance during emergency situations such as medical emergencies or mechanical failures, ensuring swift response times and appropriate actions taken to mitigate risks.
Skills
- Strong work ethic
- Safe driving practices
- Efficient multitasking
- Patience and perseverance
- Forklift operation experience
- Proper lifting techniques
- Warehouse operations
- Defensive driving techniques
- Accurate record keeping
- Professional appearance
- Navigation proficiency
- Vehicle maintenance
- Mechanical aptitude
- Delivery scheduling
- Load securing
- Product handling expertise
- Positive attitude
- Teamwork and collaboration
- Safe driving
- Attention to detail
- Multitasking and organization
- Time management skills
- Punctual and reliable
- Loading and unloading
- Clear communication
- GPS and route planning
- Verbal and written communication
- Valid Driver's license
- Safe driving record
- Customer interaction
- Commercial driving
- Vehicle inspections
- Forklift operation
- Client relationship management
Accomplishments
asic card
first aid
cpr
forklift
coxswains
sales
diesel endorsement
computer skills
Certification
Acic card
radiation certificate
asic card
authorised to enter airport
Timeline
Delivery Driver, Shipping
Team Global Express
03.2023 - Current
Team Leader Manager
Tasmanian Oyster Company
06.2015 - 03.2023
Team Leader Manager
Seafood Traders
03.2005 - 04.2015
Lead Farm Hand
Marion Bay Oysters
01.2000 - 01.2005
First Mate
Barrier Reef Live Crays
01.1995 - 01.2000
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