Hi, I’m
NICOLE ADOLF
Melbourne,VIC
Summary
An enthusiastic individual with an innate ability to understand and meet the needs of employees and customers with consistency, professionalism and maturity, and expertise in identifying and resolving conflicts through effective communication and by integrating values and principles in daily practices.
Overview
16
years of professional experience
Work History
Borro GroupMelbourne, VIC
Credit Controller
01.2023 - Current
Job overview
- Reconciled customer accounts and maintained accurate records.
- Researched and resolved discrepancies in customer accounts.
- Performed collections activities, including contacting delinquent customers by phone or letter.
- Reviewed payment plans with customers to ensure timely repayment of debts.
- Processed incoming payments accurately and efficiently.
- Handled customer inquiries regarding payment status or account balances.
- Communicated effectively with other departments regarding billing issues.
- Updated customer accounts and processed payments.
Boral Constructions and Materials Melbourne, VIC
Sales Support Team Leader
11.2020 - 12.2022
Job overview
- Maintained records of customer interactions, transactions, comments and complaints.
- Trained team members on sales techniques, product knowledge and customer service standards.
- Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies.
- Aligned department budget with company goals to achieve organizational growth.
- Lead a team of 13 consistently meeting invoicing SLA od 3 days, Credit and Claim processing with an investigation SLA of 15 days
- 2 consecutive years achieved the FY results required by the business
HW Richardson GroupAuckland, New Zealand
Dispatch Manager
01.2019 - 05.2020
Job overview
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Mentored junior team members and managed employee relationships.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Relayed work orders, messages or information using telephones or two-way radios.
HW RichardsonAukland, New Zealand
Batch Plant Manager
01.2016 - 12.2019
Job overview
- Managed the production of concrete batching, mixing and delivery operations to ensure quality control standards were met.
- Monitored daily production activities, ensuring compliance with safety regulations and company policies.
- Developed and implemented cost-effective strategies for improving operational efficiency and productivity.
- Maintained accurate records of raw materials used in the manufacturing process, including inventory levels and expenditures.
- Conducted regular maintenance checks on batch plant machinery to ensure proper functioning.
- Trained new employees on proper use of plant equipment and safety protocols.
- Ensured that all personnel followed established operating guidelines for batch plant operations.
- Performed troubleshooting tasks as needed to resolve any issues related to the operation of the plant.
- Assisted in developing long-term plans for expanding the capacity of the batch plant operations.
- Organized weekly meetings with staff members to discuss progress on current projects, address concerns, and develop solutions as necessary.
- Directed Quality Control personnel in conducting tests on finished products prior to distribution or sale.
- Evaluated employee performance reviews and provided feedback as needed on ways to improve their work performance.
- Collaborated with engineering teams on research projects related to product development initiatives.
- Implemented changes based on customer feedback or industry trends in order to maintain a competitive edge over other companies.
- Increased plant safety by implementing proactive strategies and well-structured training.
- Oversaw employees and related programs to maximize team productivity and facility output.
HW Richardson Auckland , New Zealand
Administrative Manager
11.2007 - 12.2016
Job overview
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Organized meetings between executives and outside vendors or clients.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Interpreted company policies and procedures for employees at all levels of the organization.
- Provided support to departmental managers in the development of project plans and initiatives.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Monitored office inventory to maintain supply levels.
- Managed purchase requisitions and approvals for all department equipment and supplies.
Skills
- Cross-Functional Communication
- Customer Relations
- Computer Skills
- Interpersonal Communication
- Team Management
- Time Management
- Team Building
- Supervision and Leadership
- Attention to Detail
- Problem-Solving
- Document Management
- Risk Assessments
- Billing Inquiries
Websites
Career Achievements
- Recognised consistently for displaying initiative, a positive outlook and for being flexible and adaptable to change and restructure, consequently developing a strong personal brand whilst enhancing the company brand.
- Praised for resolving customer complaints by identifying problems and taking appropriate corrective action, resulting in 50% increase in department’s efficiency.
- Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.
- Acknowledged for providing support to team members to meet mutually agreed goals by discerning how each individual’s personality and strengths would enhance the team dynamic, resulting in maximizing team productivity.
- Negotiated with suppliers to establish the most value-driven contract to initiate, implement and manage the most efficient process for the plant maintenance.
- 2017 – Health & Safety Branch Award
- 2007 - Runner up Award for WECBOF Business Person
- 2004 and 2005 – PG Bison Call Centre of the Year Award
Professional Development
- Human Resources Management
- Advanced Management Programme
- Coaching to Performance
- Leadership Essentials
- Level 3 Business (First Line Management)
- NZ ITO – Level 1
- Call Centre – Effective Communications & Human Relations
- Microsoft Outlook
- VIP Payroll
Personal Information
Visa Status: Special Category Visa
Timeline
Credit Controller
Borro Group
01.2023 - Current
Sales Support Team Leader
Boral Constructions and Materials
11.2020 - 12.2022
Dispatch Manager
HW Richardson Group
01.2019 - 05.2020
Batch Plant Manager
HW Richardson
01.2016 - 12.2019
Administrative Manager
HW Richardson
11.2007 - 12.2016
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