Nicole Ali
Warner,QLD
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Stay at Home Mum
Self employed
Warner, Qld
09.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Store Manager
Bed bath n table
Narellan, NSW
05.2018 - 09.2019
- Coached and developed store associates through formal and informal interactions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cash handling processes to ensure accuracy of transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated work to staff, setting priorities and goals.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained a safe working environment by enforcing safety regulations.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Trained new employees on store policies, procedures and customer service standards.
Customer Service Officer
Rest superannuation
Rhodes
02.2015 - 01.2016
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with other departments within the organization on various projects.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Clerical support
- Microsoft Word
- Multitasking Abilities
- Analytical thinking
- Microsoft office
- Relationship building
- MS office
- Data entry
- Networking
- Conflict resolution
- Software Proficiency
- Customer relations
- Leadership
- Recordkeeping
- Organization
- Team building
- Supervision and leadership
Timeline
Stay at Home Mum
Self employed
09.2019 - Current
Assistant Store Manager
Bed bath n table
05.2018 - 09.2019
Customer Service Officer
Rest superannuation
02.2015 - 01.2016