Nicole Amado

• Optimized revenue cycle management through timely and accurate code assignment for billing purposes.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.
• Maintained accuracy, completeness, and security for medical records and health information.
• Followed up with medical staff regarding missing information in patient records.
• Maintained up-to-date knowledge of industry best practices, contributing to a consistently high-performing coding.
• Supported organizational compliance efforts by adhering to all relevant policies, regulations, and guidelines regarding clinical coding practices.
• Collaborated with clinical documentation improvement specialists to enhance the quality of patient records, leading to more accurate reimbursement levels.
• Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
• Participated in multidisciplinary meetings discussing complex cases requiring advanced coding expertise, resulting in successful resolutions.

• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
• Complete required tasks for each role that you perform dependant on the shift that you are working.
• Deal with internal and external hospital staff with professionalism and efficiency.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Complete hospital runs within required time frames.
• Action bulk request lists as they are required.
• Action urgent fax requests.
• Action urgent Freedom of Information requests.
• Action urgent requests as they arise (E.g
• Emergency Department requests).

• Provide superior customer support to Key Stakeholders & Business Partners.
• Maximize sales and service opportunities.
• Assist in the development and implementation of new processes and process improvement.
• Ensure deals are accurate and delivered promptly.
• Prioritise tasks to ensure final delivery.
• Follow up suppliers for relevant invoices & required documents.
• Communicate with Credit Team to determine status of deal.
• Comply and conduct accordingly with Banking policies and procedures.

Key achievements

• Overall Yearly Rating in 2009/2010 was awarded as HA (High Achiever)
• Received a ‘POP' (Product and Operations) Award from the State Manager of Westpac Equipment Finance in June 2009
• Received a ‘POP' (Product and Operations) Award from the Business Manager in January 2010

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.

• Prompt and efficient service to Banking Customers
• Competently perform Banking Transactions
• Use Teller PC & CIS effectively to provide quick and efficient service
• Able to complete daily cash balancing
• Ensure E‐academy Qualification is up‐to‐date (required accreditation's for role)
• Pay close attention to detail, minimizing cash and processing errors
• Exceptional knowledge of Westpac's core products
• Key achievements
• Received a 10/10 for Customer Service (direct from Customer in the
• Branch)
• Regularly meet sales targets – top 10 in Teller Referrals for the