Nicole Anne Bischof
29-31 Parade Couridjah NSW
Summary
Throughout my working career, I have acquired a diverse range of skills. In my child care experience, I implemented child learning and development programs and managed staff through in-service courses. I also handled customer liaison duties and ensured constant OH&S upgrades to the centers. In office roles, I performed bookkeeping and basic accounting tasks, demonstrating competent computing skills. To meet the requirements of my previous job description, I obtained a class LR license. Owning a business further enhanced my skill set, including stock control, data entry, marketing, and problem-solving. As an Administration Manager at Harvey Norman Liverpool, I was responsible for intensive data entry and record keeping, fast problem-solving, managerial tasks, company financial record keeping, switchboard operations, and basic accounting and banking. As the Store Manager at Payless Shoe Source, I successfully oversaw day-to-day operations at multiple branches. My current skill set showcases expertise in personnel management, banking, store sales, and customer and employee liaison. I have also taken on training and relief management duties as required in various stores, including providing in-house training to staff and new store leaders at the George St Sydney flagship store .
My most current job was a store manager for Michael Hill Jewellers, located at Mittagong and wollongong. Having been Trained By Michael Hill extensive ongoing Management programs , I successfully operated two stores in different regions , Hitting and exceeding yearly store budgets receiving multiple awards for achieving KPI targets .
Overview
30
30
years of professional experience
Work History
Administrative Manager
FMS Engines and Automotive Repairs
04.2024 - Current
- Secretary duties
- Invoicing
- Customer bookings
- Spare parts ordering
- Vehicle warranty processes
- Book keeping
Store Manager
Michael Hill Jewellers
07.2017 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback and ongoing training .
- ongoing management training through Michael Hill training workshops .
- Creating monthly and yearly Business plans to reach KPI and projected Targets.
- Using S.W.A.T analysis procedures .
- On floor staff coaching
Store Manager
Payless Shoe Source
03.2013 - 07.2017
- Store Manager
- Relief area Manager
- Multi-site manager
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
2IC Management Administration Officer
Harvey Norman
01.2010 - 03.2013
- Streamlined inventory management processes for increased accuracy and reduced stock discrepancies.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.
- Increased customer satisfaction rates through prompt resolution of inquiries, thorough follow-ups, and clear communication.
Child Care Center Teacher
Miss Lizzies Kindergarten
01.1995 - 01.2010
- Child care teacher
- Progression to head teacher/supervisor BH/AH school care
Education
Year 12 HSC -
01.1995
Certificate IV Business Administration -
01.2011
Skills
- Child Development Programs
- Staff management
- Customer Engagement Specialist
- OH&S upgrades
- Book keeping
- Basic accounting
- Computing skills
- Class LR licence
- Stock control
- Data entry
- Marketing
- Problem solving
- Intensive data entry
- Record keeping
- Managerial tasks
- Company financial record keeping
- Switchboard operations
- Banking
- Personnel management
- Store sales
- Staff Engagement Liaison
- Internal Training Development
- Customer service
- Customer relations
- Multitasking and organization
Highest School Level Achieved
Year 12 HSC 1995
Certificates
Certificate IV Business Administration, 2011
Certificate III Retail Management 2017 Michael Hill
Personal Information
- Date of Birth: 11/08/77
- Marital Status: Married
Licence Number
11745468 class LR /C
Hobbies and Interests
- Family outings
- Social gatherings
- Pets
- Outdoor activities
References
Sarah Merry
Regional Manager Payless Shoes Pty Ltd
Ph: 0411444405
Email: smerry78@yahoo.com.au
Joanne Searle
Michael Hill Manager
Ph: 0414805066
Email: j.searle12478@gmail.com
Timeline
Administrative Manager
FMS Engines and Automotive Repairs
04.2024 - Current
Store Manager
Michael Hill Jewellers
07.2017 - 04.2024
Store Manager
Payless Shoe Source
03.2013 - 07.2017
2IC Management Administration Officer
Harvey Norman
01.2010 - 03.2013
Child Care Center Teacher
Miss Lizzies Kindergarten
01.1995 - 01.2010
Certificate IV Business Administration -
Year 12 HSC -
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