Nicole Armstrong
Croydon North,Australia
Summary
15+ years' experience in talent acquisition in compliance-driven healthcare and mining industries. Passionate about improving systems and efficiency.
Overview
13
13
years of professional experience
Work History
Talent Acquisition Manager
Xceptional
Melbourne, VIC
08.2023 - Current
- Took the lead on a tender submission within first week of commencement in position
- Interviewed neurodivergent candidates to understand both their job requirements and the adjustments that will help them succeed in a workplace
- Maintained applicant tracking system database records
- Recruited and screened potential candidates for open positions
- Take job briefs from employer clients, match suitable applicants to roles and present them for roles
- Present information about Xceptional and the benefits of employing neurodivergent staff to prospective clients
- Maintain relationships with referral partners including Disability Employment Services and Amaze
- Recruited participants for the newly launched Xceptional Academy's pilot Neurodiversity in Care programs
Autism Advisor
Amaze
Melbourne, VIC
10.2020 - 08.2023
- Promoted into newly created Senior Advisor role
- Provide information to Autistic people, their families and the wider community
- Approach all interactions from a neurodiversity-affirming lens
- Maintain professional boundaries whilst providing emotional support to callers
- Proactively identify gaps in Autism Connect knowledge
- Research and develop new, evidence-based resources for Autism Connect Team
- Lead induction sessions for new Autism Advisors
- Provide peer support and mentorship to new team members
- Log information about contacts and queries into Salesforce
- Edit and upload new templates into Salesforce as part of the IT Maintenance team
- Identify opportunities to increase efficiencies in processes and systems.
Talent Resource Manager
Healius (formerly Primary Health)
Melbourne, VIC
03.2019 - 08.2020
- Established and implemented GP recruitment strategies for 8 medical centres across Victoria to meet existing and predicted requirements
- Partnered with Medical Directors and Regional managers to understand and meet requirements for each centre
- Targeted GPs via our database, internal referrals, advertising, LinkedIn, and at medical conferences
- Engaged with GPs, highlighting the benefits of the Network for their individual career goals
- Provided guidance to UK doctors on Australian Health Practitioner Regulation Agency (AHPRA) registration applications
- Advised doctors with General Registration on compliance with RLRP requirements
- Negotiated contracts with new doctors joining the network
- Renegotiated terms with doctors with expiring contracts
- Rapidly implemented bulk Patient Service Representative Covid-19 recruitment project
- Fully resourced the notoriously understaffed Eureka Medical and Dental Centre in Ballarat.
Project Officer promoted to Coordinator, Medical Locums
NSW Rural Doctors Network
Newcastle, NSW
09.2014 - 01.2019
- NSW Rural Doctors Network is contracted by the Department of Health (DOH) to administer the Rural Locum Relief Program (RLRP), enabling non Vocationally registered doctors to access provider numbers
- Managed RLRP application process for locum doctors, ensuring compliance with DOH requirements
- Provided locum GP recruitment support for practices across rural NSW
- Oversaw Recruitment Consultant's performance
- Acting Recruitment & Workforce Development Manager during leave periods
- Biannual reports to Executive team identifying performance against targets for service
- Designed automated in-house advertising, recruitment and talent management system that resulted in increased volume of placements
- Achieved 20% increase to Locum Doctor e-newsletter subscriber list year-on-year
- Awarded RDN's 2017 Professional Growth and Development Grant
- Success increasing GP placements into Aboriginal Community Controlled Organisations (ACCHOs) was highlighted in 2016-17 Annual Report.
HR Recruitment Officer
Newmont Mining
Tanami Desert, NT
01.2012 - 09.2014
- 360 recruitment of blue collar, maintenance and professional roles
- Ensured compliance with all pre-employment requirements
- Provided inductions to new recruits and arranged training with L&D department
- Managed internal promotions and progressions
- Maintained candidate and vacancy database using Taleo
- Fortnightly reporting of vacancy and placement data to executive management
- Represented Newmont Mining at Alice Springs Show and Alice Springs recruitment drive
- Established preferred contract agency list with minimum 15% fee reduction for all suppliers
- Significant decrease in turnover of recently recruited staff
- Created candidate, vacancy and training register to enhance cross-team communication
- Set up Newmont Tanami's first Women in Mining Committee
- Co-designed a modified interview guide and successfully completed recruitment drive to remote communities Lajamanu and Kalkarindji in collaboration with Aboriginal Liaison Officer.
HR Officer
Ngaanyatjarra Health Service
Alice Springs, NT
10.2010 - 01.2012
- Reporting to the CEO, this position managed HR for approximately 200 staff across 11 clinics
- Attracted and recruited healthcare professionals, managers, and service providers
- Ensured appropriate roster coverage across clinics and aged care home
- Set up talent bank of suitable applicants for future roles
- Updated Policies and Procedures, wrote new policies, and introduced periodic reviews
- Provided HR updates at weekly Senior Management meetings
- Chaired and documented performance management meetings
- Created performance review register to ensure performance reviews were current
- Achieved 100% compliance with HR requirements in Australian General Practice Accreditation Limited (AGPAL) accreditation audit
- Achieved 25% reduction on recruitment agency and media advertising expenditure
- First organisation in Australia to utilise National Allied Health Recruitment Locum Scheme
- Improved employee completion rates of Cultural Awareness Training
- Introduced requirement of Aboriginal interviewer in panel interviews.
Education
Bachelor of Arts (Honours): Psychology -
University of Sydney
Skills
- Excellent verbal and written communication skills
- PureCloud, Slack and other collaboration tools
- Microsoft Word, Excel, PowerPoint, Outlook, Teams
- Candidate Sourcing
- Regulatory Compliance
- Salesforce and Zoho CRMs
- Taleo applicant tracking system
Timeline
Talent Acquisition Manager
Xceptional
08.2023 - Current
Autism Advisor
Amaze
10.2020 - 08.2023
Talent Resource Manager
Healius (formerly Primary Health)
03.2019 - 08.2020
Project Officer promoted to Coordinator, Medical Locums
NSW Rural Doctors Network
09.2014 - 01.2019
HR Recruitment Officer
Newmont Mining
01.2012 - 09.2014
HR Officer
Ngaanyatjarra Health Service
10.2010 - 01.2012
Bachelor of Arts (Honours): Psychology -
University of Sydney
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