Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Bailey

Nicole Bailey

Tonsley,SA

Summary

Versatile and accomplished professional with a successful track record in the Early Childhood sector, poised to excel in diverse roles across alternate industries. Proven expertise as a Lead Educator, Assistant Director, Service Administrator, and Director of the service, equipped with valuable transferable skills.

Key strengths include exceptional customer service proficiency, fostering strong rapport with families to boost occupancy rates and cultivate lasting relationships. Skilled in conflict resolution and team management, fostering a cooperative work environment.

Demonstrated ability in navigating complex administrative tasks while ensuring strict compliance with regulations. Solid financial acumen in handling budgets, invoices, and payroll processing.

Adaptable and tech-savvy, quickly learning new systems and supporting colleagues in overcoming technical challenges. Passionate about contributing to the growth and development of teams in training and development roles.

Effective communication skills, both written and verbal, vital in engaging with diverse stakeholders within the Early Childhood sector. Well-suited for communication specialist roles, supporting marketing and public relations efforts.

Excited to leverage a diverse skill set to contribute to the success of a new organization, while pursuing personal and professional growth.

Overview

15
15
years of professional experience

Work History

Executive Service Manager

12.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Service Administrator and 2iC

Nido Early School
02.2022 - 12.2022
  • Delivering exceptional customer service as front of house
  • Assisting with queries and concerns
  • Providing exceptional administrative support to the Executive Service Manager and the team
  • Managing family accounts and ensuring business key performance indicators are being met
  • Supporting marketing of the service through social media posts and other business engagement strategies.

Centre Director

Little Nook Early Learning
01.2021 - 02.2022
  • Setting up the centre ready for opening
  • Ordering children’s materials
  • Developing processes for quality practice
  • Interviewing and offering educator positions
  • Onboarding and inducting staff
  • Organising staff and team meetings
  • Office administration including rostering and using online pay systems
  • Doing tours of the centre and enrolling new families
  • Helping families with their centre accounts and family assistance payments
  • Ensuring quality practice and compliance across the centre

Assistant Director & Team Leader

Chancery Lane Montessori Pre-school
04.2012 - 01.2020

Team Leader and Assistant

TAFE SA, O'Halloran Hill Children's Centre
01.2011 - 04.2012
  • Director working effectively with the team to provide high quality care
  • Ensuing service administration tasks are up to date and compliant
  • Used effective time management skills to complete daily and weekly tasks in these roles
  • Planning and implementing excursions and incursions
  • Mentoring and supervising students
  • Planning and implementing individual and group programs using the EYLF
  • Engaging with and developing relationships with families in the centre and encouraging participation in the program
  • Gaining Excellence in the Assessment and rating process in 2014 & 2017
  • Served as a friendly, hardworking, and punctual employee
  • Qualified Educator at, Mentoring the team in programming and engaging in positive relationships with children
  • Educating with the assessment process and implementation of the National Quality Standards
  • Qualified Educator - casual at various centres across Adelaide

08.2010 - 01.2011
  • Relieving staff in various centres across Adelaide, covering sick leave and Annual leave
  • Building relationships and rapport with staff, families and children
  • Communicating effectively to provide quality care

Team Leader

North Melbourne Children's centre
05.2008 - 08.2010
  • Being involved in the Quality Assurance and Accreditation process in which we received High Quality
  • Team Leader of the Toddler Room – 2- 3 & 1/2-year olds
  • Driving the new changes of the Early Years Learning Framework (EYLF) and VEYLDF in the centre and using Reflective Practice to drive these changes
  • Supervising & caring for children aged 6 months – 6 years
  • Supervising and delegating duties to staff and students
  • Communicating with and answering parents’ enquiries and questions about children’s development

Education

Senior First Aid in a Child care setting, Safe place training -

RAN-EC Bridging course - undefined

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COVID-19 Infection Control training, SA Health -

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Diploma - Children's Services

Pam Arnold Centre
1998

Skills

  • Adaptability and Flexibility
  • Improve Employee Performance
  • Office Administration
  • Culture Development
  • Reliable and Responsible
  • Verbal and Written Communication
  • Staff Management
  • Coaching and Mentorship
  • Time Management

Timeline

Executive Service Manager

12.2022 - Current

Service Administrator and 2iC

Nido Early School
02.2022 - 12.2022

Centre Director

Little Nook Early Learning
01.2021 - 02.2022

Assistant Director & Team Leader

Chancery Lane Montessori Pre-school
04.2012 - 01.2020

Team Leader and Assistant

TAFE SA, O'Halloran Hill Children's Centre
01.2011 - 04.2012

08.2010 - 01.2011

Team Leader

North Melbourne Children's centre
05.2008 - 08.2010

Senior First Aid in a Child care setting, Safe place training -

RAN-EC Bridging course - undefined

undefined

COVID-19 Infection Control training, SA Health -

Diploma - Children's Services

Pam Arnold Centre
Nicole Bailey