Summary
Overview
Work History
Education
Skills
Timeline
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NICOLE BANCKS

Newport,QLD

Summary

Proactive Regional Manager with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.

Overview

21
21
years of professional experience

Work History

Regional Manager

Strand Australia
01.2022 - Current
  • Lead and develop region to deliver a distinctive customer experience across 15 store locations with an annual turnover of $34 million
  • Ensure all stores have a focus on employee engagement and wellbeing of their team with a “people” first attitude
  • Recruit, induct, and develop new store managers across the region, whilst having a strong succession plan in place
  • Coach & mentor team to maintain high team morale and encourage their individual development
  • Identify performance improvement opportunities and action training plans
  • Developing performance goals and objectives to achieve distinctive customer experience
  • Monitor budgets, rosters, and sales to ensure sales targets and KPI’s are achieved
  • Increase brand awareness and build brand loyalty
  • Oversee and directly implement visual merchandising directives, national promotions, always maintaining high visual merchandising standards
  • Effectively manages time, prioritizes tasks and balances all role requirements whilst frequently visiting all stores
  • Conduct regular and structured store visits, to review performance of store, individuals utilizing company tools
  • Manage controllable expenses in line with budgets and P&L to achieve profit budgets
  • Develop proactive relationships with center management to maximize local area marketing opportunities!
  • Ensure all administration procedures follow the policies and procedures and ensure the working environments are safe and reflect OH&S safety.

Operations/Loss and Prevention Manager

Fossil Australia
01.2017 - 01.2022
  • Reducing shrink through tailored loss and prevention programs and action plans across Australia and New Zealand
  • Actively promote and implement risk management policies and procedures and investigate possible breaches and non- adherence to store compliance
  • Building, promoting and implementing loss prevention policies and processes
  • Research and analyse internal reports incident reports, cycle counts, employee purchases, cash variances and potential fraud
  • Provide audit reports following store visits
  • This includes reporting on stock take accuracy and adherence to Company policies
  • Partnering with Head of Loss Prevention in Europe on target store program initiatives to reduce shrink in high target stores
  • Uphold and promote effective WHS practices
  • Ensure a safe environment for employees and customers by identifying and mitigating risks
  • Retail Project Manager on new and ongoing projects to review status with key stakeholders
  • Conduct and facilitate meetings with key stakeholders to identify successes and opportunities for further solutions
  • Liaise with key stake holders across Asia Pacific departments to coordinate key projects with Asia, Europe, America and India
  • Mange, plan and maintain retail operations and loss prevention across all channels
  • Leasing, store construction & maintenance
  • Gatekeeper of all communications

State Manager

Fossil Queensland & Western Australia
01.2010 - 01.2017
  • Driving distinctive KPI results and achieving sales plan
  • Recruit, train and retain talent across the district (200+ team members)
  • Coaching and developing through store visits, team meetings and conference calls and one on ones
  • Executing visual merchandising based on visual merchandising guidelines
  • Partnering with AU Head of visual merchandiser to ensure stores are meeting 100% scores for the visual excellence program
  • Developing “Seasonal Product Launches” for Australia
  • Driving customer engagement through employee engagement and empowerment
  • Analysing, identifying & capitalizing upon opportunities for increase in revenue and profitability
  • Manage payroll effectively and on budget
  • Conduct Loss and Prevention/ Operational audits and communicate action plans with teams
  • Yearly performance reviews and individual development plans on management
  • Training and implementing loss and prevention best practices across the district
  • Fossil Foundation reprehensive for Australian Retail
  • National conference planning, training, and agenda’s
  • Working with international team’s including America, India, and Hong Kong

Store Manager

Kookai
01.2006 - 01.2010
  • Inspire and motivating team to exceed performance achieving top KPI’s
  • Customer Service and leading by example through personal performance
  • Scheduling to meet the needs of the business and delivering on wage percentage
  • Knowledge and styling

Assistant Store Manager

Jeans West Chermside
01.2003 - 01.2006
  • Daily store operations
  • Customer Service and driving KPI’s
  • Training and development
  • Visual Merchandising Multi Locations

Education

Diploma - Child Services

St John Fisher
Brisbane, QLD

Certificate 5 “Retail Operations.” -

Skills

  • Retail Leadership
  • Multi - site
  • Guest Experience
  • Sales Growth
  • Relationship Building
  • Problem Solving
  • Goal Setting
  • Operations Management

Timeline

Regional Manager

Strand Australia
01.2022 - Current

Operations/Loss and Prevention Manager

Fossil Australia
01.2017 - 01.2022

State Manager

Fossil Queensland & Western Australia
01.2010 - 01.2017

Store Manager

Kookai
01.2006 - 01.2010

Assistant Store Manager

Jeans West Chermside
01.2003 - 01.2006

Diploma - Child Services

St John Fisher

Certificate 5 “Retail Operations.” -

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