Nicole Becker
Central Coast,NSW
Summary
Knowledgeable administrative and operations professional with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams. Seeking a role that challenges me to excel within my strengths, learn new skills and further my career, providing service and leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Administrator / Personal Assistant
Hunters Quarter Restaurant
01.2024 - 01.2025
- Assisted the owner with daily operations of the business and personal administrative tasks.
- Assisted with HR onboarding processes and maintained accurate employee records
- Performed banking tasks and updated key business systems
- Streamlined reservation processes by handling bookings and customer reviews
- Effectively managed personal calendars, appointments and billing requirements
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Kept detailed track of household and maintenance inventory and schedules.
Administration & Records Management
Iron Mountain for the Department of Home Affairs
01.2022 - 01.2024
- Working with the legislative guidelines of the FOI and PRIVACY ACTS.
- Providing procedural, clerical and administrative support for the Department of Home Affairs, Freedom of Information team.
- Locating, preparing and drafting a range of different materials including digital and paper files, internal and external correspondence, data reports and assist Decision Makers to create, process, record and close PIAs and ensure all matters are recorded and closed correctly.
- Access complex and sensitive materials and handle with discretion
- Retrieve, gather and collate files and requested information from a variety of sources and systems
- Records and database management, ensuring high integrity, accuracy, and confidentiality
- Ensure best practices with compliance, security, privacy and legislative guidelines
Business Relationship Specialist / SME
Woolies X
01.2021 - 01.2022
- Supporting Customers and Team by listening and providing customised support for each situation.
- Assist with correspondence, documentation, processing, lodgment and resolution of issues to contribute to the operations for the business unit.
- Specialising in triaging complex enquiries and cases and liaising with stakeholders to make sure all cases are recorded and resolved within required timeframes and legislative standards.
- SAP scanning and incident report triaging
- Resolve customer escalation calls and provide dispute resolution whilst navigating multiple systems at once
- Complex system and logistics investigations
- Providing stakeholder feedback on process guides and suggesting necessary changes to better support operations and efficiency
- Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
- Assisted colleagues with challenging client scenarios by sharing expertise and providing constructive feedback on proposed resolutions.
- Consistently met or exceeded sales targets through proactive engagement in relationship-building activities.
- Strengthened client relationships by addressing needs and providing personalized solutions.
Operations Support Manager
Bankstown Sports Club
01.2020 - 01.2021
- Overseeing shift management of a premium dining and entertaining venue in Southwest Sydney, with New South Wales’ third-largest gaming floor whilst simultaneously managing all other areas of the club including 8 restaurants, theatre and ballroom.
- Coaching and counselling over 250 employees and managing performance through performance reviews, formal meetings and monthly catch ups
- Organising, leading and motivating staff to provide exceptional customer service in uncertain and stressful times
- Ensuring compliance with all policies and with all relevant legislation to NGO Clubs including RSA, RCG and organisational procedures
Manager
Iris Hotels
01.2018 - 01.2020
- Duty manager for a TOP 10 gaming venue and then a live entertainment and dining venue.
- Overseeing all daily operations of a bar, gaming and hotel accommodation.
- Performing business analysis using reporting software to allow for investigations into opportunities to increase performance and profitability.
- Successfully balanced high-demand role while studying full time by remaining open to change, focusing on the business needs and required outcome of my work
- Reformatting in-house and online booking programs and systems to improve ease of systems by staff
- Applying wage forecast whilst tracking wage to revenue ratio whilst rostering
Manager
Covent Garden Hotel
01.2015 - 01.2018
- All business and gaming management of a popular city venue that was known for hosting wildly popular karaoke nights 5 days a week.
- Staff Rostering, Payroll processing
- Responsible for processing incoming invoices, ensuring they are accurate and entering them into the ERP system
- Regular stocktake on all inventory including product and materials.
- Utilised available resources, prior training, and industry knowledge to successfully fulfil requirements of the role and additional responsibilities with no formal training or induction into the company
Education
Diploma - Community Services
TAFE NSW
NSW2026
Cert III - Business Administration
TAFE NSW
NSW01.2002
Skills
- Business & Office Administration
- Customer service
- Attention to detail
- Data Confidentiality
- Payroll, Reporting & Budgeting
- Document & Record Management
- Mail, Reception & Phone Handling
- Data Entry & Confidentiality
- Scheduling & Calendar Management
- Time & Priority Management
- Deadline & Workflow Management
- Process Driven & Results Focused
- Work Planning & Coordination
- Microsoft Office & Google Workspace
- CRM & Case Management Systems
- Database & Records Systems
- Data Analysis & Process Improvement
- Staff Supervision & Training
- Team Building & Leadership
- Communication & Client Service
- Conflict & Stakeholder Resolution
Certification
- 2025 NDIS Worker Orientation Module- NDIS Quality and Safeguards Commission
- 2022 AGSVA Baseline Government Clearance
- 2022 Provide first Aid – St Johns
LINKEDIN LEARNING
- Building Resilience
- Effective Listening
- Communicating across Cultures
- Delivering Feedback
- Change Management Foundations
- Transitioning from Manager to Leader
- Disability Awareness
OTHER EMPLOYMENT
- RYDGES HOTEL - Circular Quay RECEPTIONIST - 2020
- LORD ROBERTS HOTEL Darlinghurst DUTY MANAGER - 2013 – 2015
Timeline
Restaurant Administrator / Personal Assistant
Hunters Quarter Restaurant
01.2024 - 01.2025
Administration & Records Management
Iron Mountain for the Department of Home Affairs
01.2022 - 01.2024
Business Relationship Specialist / SME
Woolies X
01.2021 - 01.2022
Operations Support Manager
Bankstown Sports Club
01.2020 - 01.2021
Manager
Iris Hotels
01.2018 - 01.2020
Manager
Covent Garden Hotel
01.2015 - 01.2018
Diploma - Community Services
TAFE NSW
Cert III - Business Administration
TAFE NSW
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