Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Nicole Belward

Merriwa,Australia

Summary

Biomedical Sciences graduate with expertise in community pharmacy operations. Skilled in dispensary management, inventory control, patient care, and regulatory compliance. Recognized for teamwork, adaptability, reliability, and a results-driven approach. Strong communication skills and precise task execution.

Overview

6
6
years of professional experience

Work History

Dispensary Technician

Pharmacy 777 Whitford City
05.2023 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Enhanced customer satisfaction by providing personalized consultations and product education.
  • Streamlined dispensary operations by efficiently managing inventory and maintaining accurate record-keeping systems.
  • Contributed to the improvement of patient-technician communication through a comprehensive understanding of medical terminology and the ability to effectively convey complex concepts in layman''s terms.
  • Improved patient retention rates through exceptional customer service and follow-up communication initiatives.
  • Entered and processed patients' prescriptions into internal system.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Restocked automated medication dispensing equipment.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Developed and implemented improvements to pharmacy organization system.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted pharmacists with dispensing medication and managing inventory.
  • Learned to accurately label and package medications for distribution.
  • Operated pharmacy software systems to track prescriptions and maintain records.
  • Gained knowledge of pharmaceutical safety standards and procedures.
  • Developed skills in customer service by addressing inquiries professionally.
  • Collaborated with team members to ensure timely prescription processing.
  • Adapted quickly to new tasks and technologies within the dispensary environment.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Dispensary Technician

Pharmacy 777
07.2019 - Current
  • Assisted pharmacists with dispensing medication and managing inventory.
  • Learned to accurately label and package medications for distribution.
  • Operated pharmacy software systems to track prescriptions and maintain records.
  • Supported team by organizing and stocking supplies efficiently.
  • Gained knowledge of pharmaceutical safety standards and procedures.
  • Developed skills in customer service by addressing inquiries professionally.
  • Collaborated with team members to ensure timely prescription processing.
  • Adapted quickly to new tasks and technologies within the dispensary environment.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
  • Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated verification and filling of more than 300 daily prescriptions in a high-volume Community pharmacy environment.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.

Education

High School Diploma -

Quinns Baptist College
Mindarie, WA
12-2020

No Degree - University Preparation Course

Edith Cowan University
Perth, WA
02-2021

Bachelor of Science - Biomedical Sciences

Edith Cowan University
Perth, WA
12-2024

Skills

  • Proficient in POS system usage
  • Dosage measurement proficiency
  • Implementation of security protocols
  • Safe substance management
  • FDA drug safety guidelines
  • Confidentiality practices
  • Accurate medication labeling techniques
  • Prescription oversight
  • Drug interaction software

Hobbies and Interests

Outdoor Activities: Hiking and camping
Creative Pursuits: Graphic design and glass sand blasting
Sports: Playing basketball, netball, and swimming
Travel: Exploring new cultures and cuisines

Languages

English
Native or Bilingual

Timeline

Dispensary Technician

Pharmacy 777 Whitford City
05.2023 - Current

Dispensary Technician

Pharmacy 777
07.2019 - Current

High School Diploma -

Quinns Baptist College

No Degree - University Preparation Course

Edith Cowan University

Bachelor of Science - Biomedical Sciences

Edith Cowan University

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Nicole Belward