Nicole Bianet
Kedron,QLD
Summary
I am recent UQ Masters science graduate, who is hardworking and a passionate job-seeker with strong organizational skills eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My previous employers will agree that I am a suitable person for any position.
Overview
10
10
years of professional experience
Work History
Sample Receipt Officer
ALS Environmental
09.2023 - Current
- Receiving, sorting, and registering samples and recording analysis requirements
- Answering phones and emails and greeting clients in person
- Liaising with clients regarding sample submissions and related queries
- Packing, labelling, and distributing samples
- Maintaining sample storage and disposal by following safe work practices
Sperm Donor Coordinator
CITY FERTILITY CLINIC
03.2023 - 07.2023
- Assisting with patient enquiries over the phone
- Assisting with patient enquiries via emails
- Taking over the phone payments
- Managed patient files using clinic database
- Assist with processing the matching of sperm donors and recipients
- Managed donor database to ensure accurate record-keeping
Kennel Attendant
09.2022 - 01.2023
- Provide food, water and basic husbandry for greyhound and foxhound canine donors
- Daily cleaning of quarantined enclosures
- Cleaning and disinfecting cages and equipment according to prescribed standards
- Hydrobathing donors in preparation for blood extraction
- Administering medication and bandaging donors as needed
- Documenting observations about animal behavior and health for the purposes of eligible donors to be part of the monitored hyperimmunization regime.
Veterinary Customer Service Officer
THE LOST DOGS HOME: FRANK SAMWAYS VETERINARY CLINIC
07.2021 - 07.2022
- Triaging patients over the phone
- Providing advice on nutrition, pet care, and medical issues under guidance of a veterinarian
- Managing patient files
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Booking in consultations and surgical procedures
- Assisting veterinarians with administration tasks
- Developed skills and understanding of veterinary booking systems such as Open VPMS and EZY Vet practice management software.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Retail/Sales Assistant
HABITAT PET SUPPLIES ALTONA NORTH
01.2019 - 07.2021
- Worked co-operatively in a store team
- Proactively sought out customers to assist sales floor
- Worked as cashier processing customer payments
- Assisted customers with inquiries about purchases needs and available products.
- Improved store appearance with effective merchandising and creative displays.
- Increased sales by providing exceptional customer service and product knowledge.
- Collaborated with team members to achieve monthly sales targets and objectives.
Retail Assistant
PETSTOCK HOPPERS CROSSING
09.2017 - 01.2019
- Worked co-operatively in a store team
- Proactively sought out customers to assist sales floor
- Worked as cashier processing customer payments
- Handled live fish and aquarium maintenance
- Assisted customers with their inquiries about purchases needs and available products
- Sign customers up for mailing lists and inform of upcoming promotions or customer events.
Dog bather/floor member
BEST FRIENDS PET SUPERCENTRE
01.2014 - 07.2017
- Worked cooperatively in a team for grooming dogs
- Gained basic dog grooming skill
- Proactively sought out customers to assist across sales floor
- Worked as a cashier in the store processing customer payments by cash and credit card
- Assisted customers with their inquiries about purchases needs and available products
- Sign customers up for mailing lists and inform of upcoming promotions or customer events.
Education
Master of Science - Animal Science
UNIVERSITY OF QUEENSLAND
Gatton12.2023
BACHELOR OF ANIMAL AND VETERINARY BIOSCIENCE - Animal Science
LA TROBE UNIVERSITY
Bundoora12.2020
ANIMAL SCIENCE -
WASHINGTON STATE UNIVERSITY
Washington State, USA12.2018
VICTORIAN CERTIFICATE OF EDUCATION -
Mount St Joseph Girls' College
12.2016
Skills
- Customer service oriented
- Enthusiastic
- Ability to multi-task and prioritise work
- Problem solver
- Quick learner
- Adaptable
- Strong Work Ethic
- Team Player
- Time Management
- Handling Pressure
References
- Alysha Lowe, Manager at Habitat Pet Supplies Altona North VIC, 0400 606 357
- Annette Cacananta, Veterinary Customer Service Team Leader, Frank Samways Veterinary Clinic VIC, 0420350091
Timeline
Sample Receipt Officer
ALS Environmental
09.2023 - Current
Sperm Donor Coordinator
CITY FERTILITY CLINIC
03.2023 - 07.2023
Kennel Attendant
09.2022 - 01.2023
Veterinary Customer Service Officer
THE LOST DOGS HOME: FRANK SAMWAYS VETERINARY CLINIC
07.2021 - 07.2022
Retail/Sales Assistant
HABITAT PET SUPPLIES ALTONA NORTH
01.2019 - 07.2021
Retail Assistant
PETSTOCK HOPPERS CROSSING
09.2017 - 01.2019
Dog bather/floor member
BEST FRIENDS PET SUPERCENTRE
01.2014 - 07.2017
Master of Science - Animal Science
UNIVERSITY OF QUEENSLAND
BACHELOR OF ANIMAL AND VETERINARY BIOSCIENCE - Animal Science
LA TROBE UNIVERSITY
ANIMAL SCIENCE -
WASHINGTON STATE UNIVERSITY
VICTORIAN CERTIFICATE OF EDUCATION -
Mount St Joseph Girls' College
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