Nicole Black
Hatton Vale,Queensland
Summary
Accomplished Director at Open Arms Support, adept in strategic planning and relationship building, significantly enhanced team collaboration and consumer outcomes. Leveraged strong decision-making and verbal communication skills to foster a culture of continuous improvement, achieving notable increases in employee engagement and consumer safety. Excelled in multidisciplinary collaboration and psychoeducation delivery, ensuring comprehensive care and support.
Overview
14
14
years of professional experience
Work History
Director
Open Arms Support
03.2020 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Coordinated care with other healthcare providers, such as dietitians and social workers, to ensure comprehensive support for patients during their dialysis journey.
- Improved patient outcomes through diligent monitoring of vital signs and timely intervention when necessary.
- Increased patient safety by adhering to strict infection control protocols throughout the entire dialysis process.
- Enhanced patient comfort by providing attentive and compassionate care during dialysis treatments.
- Reduced complications by accurately assessing patients'' needs and adjusting treatment plans accordingly.
- Educated patients and their families on kidney disease management, empowering them to make informed decisions about their health care.
- Streamlined documentation processes, maintaining accurate records of each patient''s medical history, lab results, and treatment progress.
Endorsed Enrolled Nurse
The Park Centre For Mental Health
11.2010 - 06.2022
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Educated consumers about medical conditions and mental health, medications, treatments and preventive measures.
- Provided crisis intervention services during psychiatric emergencies, ensuring consumer safety through effective de-escalation techniques.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating interventions as needed.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Improved consumer outcomes by developing and implementing individualized care plans focused on mental health needs.
- Conducted ongoing assessments to track consumer progress, evaluate treatment effectiveness, and modify plans as needed to achieve desired outcomes.
- Performed frequent ongoing assessments of consumer status to address changes.
- Maintained a safe therapeutic environment that promoted healing by following infection control protocols within the unit setting.
- Determined consumer risk by utilizing subjective and objective data obtained through consumer interaction.
- Advocated for consumer' rights and autonomy in treatment decisions while maintaining a therapeutic alliance that fosters trust and open communication.
- Enhanced overall quality of care through participation in ongoing professional development opportunities related to mental health nursing best practices.
- Streamlined documentation processes by maintaining accurate electronic records of consumer interactions, assessments, and interventions.
Education
Diploma Of Nursing
TAFE QLD Southport
QLD01-2014
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- De-escalation techniques
- Psychoeducation delivery
- Therapeutic relationship
- Clinical documentation
- Suicide prevention
- Recovery planning
- Multidisciplinary collaboration
- Psychotropic medication
Timeline
Director
Open Arms Support
03.2020 - Current
Endorsed Enrolled Nurse
The Park Centre For Mental Health
11.2010 - 06.2022
Diploma Of Nursing
TAFE QLD Southport
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