Nicole Boulanger
Burleigh Waters,QLD
Overview
8
8
years of professional experience
Work History
Front of House Server
Justin Lane Establishment
11.2023 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Floor Manager/Server
El Furniture Warehouse Victoria
02.2023 - 09.2023
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Motivated staff to perform at peak efficiency and quality.
Server
The Longhorn Saloon
05.2021 - 01.2023
- Provided guests with a fun and memorable dining experience.
- Ensured that patrons followed the rules of consumption and were served safely using my knowledge of BC's Serving it Right.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server/Bartender
The Old Spaghetti Factory
07.2016 - 05.2021
- Prepared both alcoholic and non-alcoholic beverages as specified.
- Trained new employees on restaurant procedures and selling techniques.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Addressed complaints to kitchen staff and served replacement items.
Education
Bachelor of Commerce -
Thompson River University
Kamloops, BC01.2025
Skills
- Dining Customer Service
- Menu Memorization
- Point of Sale (POS) System Operations
- Upselling and Cross-Selling
- Conflict and Complaint Resolution
- Multitasking
- Bilingual in French and English
- RSA and RSG Certified
- Supervision and Leadership
Timeline
Front of House Server
Justin Lane Establishment
11.2023 - Current
Restaurant Floor Manager/Server
El Furniture Warehouse Victoria
02.2023 - 09.2023
Server
The Longhorn Saloon
05.2021 - 01.2023
Server/Bartender
The Old Spaghetti Factory
07.2016 - 05.2021
Bachelor of Commerce -
Thompson River University
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