Nicole Boutayre

Pro Shop:

• Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
• Took phone calls to book tee times and answer questions pertaining to golf operations.
• Operated cash register to accept cash, credit card and gift card payments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
• Making coffees and maintaining regular orders for regular customers.
• Making sure Mini Golf is operating how it should be and attending to those that need some extra assistance.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

Bar/Restaurant:

• Attending to the customers orders, providing the drinks, stocking the fridges
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Served high customer volumes during special events, nights, and weekends.
• Greeted guests pleasantly and answered menu questions.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Served food and beverages promptly with focused attention to customer needs.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Developed age-appropriate activities and crafts to engage children.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Enforced rules and managed behaviour through developmentally appropriate discipline.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Worked with children to develop good cognitive, physical and language skills.
• Encouraged children to develop healthy social and emotional skills.
• Established positive relationships with students and families.
• Monitored room to verify safe and secure environment.
• Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.

• Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.