Summary
Overview
Work History
Education
Skills
REFERENCES
Certification
Timeline
Generic

Nicole Boyd

Rockingham

Summary

High-performing Administrator offers extensive experience working with diverse client base and delivering exceptional results. Polished in managing client relations and liaising with corporate bodies. Committed to maximising the timely output of allocated tasks while striving to learn and excel in any task I take on.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Support Officer

Anglicare WA
05.2023 - Current
  • Service support within Family Relationship Centres, Counselling centres and covering Housing Support Services.
  • Working alongside clinical practitioners to ensure, confidentiality, service support, clinical administration within the dispute resolution process.
  • Enhanced customer satisfaction by addressing inquiries, appointment scheduling, managing and responding to distress, offering support and referrals and aiding clients within their family dispute case, counselling requirements and housing support needs.
  • Provided administrative support to multiple departments and management teams, enabling smoother workflow processes.
  • Maintaining data management systems to ensure accurate client records and improve information accessibility and handling sensitive documentation.
  • Front line response to incoming clients who present with various levels of crisis and support needs.
  • Demonstrated adaptability in taking on additional responsibilities as needed during times of high workload, maintaining consistent performance under pressure.
  • Maintained up-to-date knowledge of product and service requirements, funding and relevant supports.
  • Educated clients around family and property mediation processes, children's counselling and housing enquiries.

Scheduler

Safe'n'Clean
09.2020 - 01.2023
  • Create job schedules that link to phone and GPS software.
  • Answered phone calls and answered questions from customers.
  • Addressed client inquiries and updated database information.
  • Scheduled and confirmed appointments and meetings for clients and external organisations.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Optimised organisational processes by effectively managing team schedules while adhering to contractual restrictions.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Built strong relationships with staff and clients.

Administrator

Rockingham Basketball And Recreation Association
04.2019 - 05.2020
  • Set up competitions and tournaments for over two hundred local basketball teams
  • Organised recreational sports programs through office administration and marketing.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Entered and maintained departmental records in company database.
  • Created and managed project plans, timelines and budgets.
  • Management of travel, transportation and visa requirements for players.
  • Assisted in the operation of state level competitions and events.
  • Evaluated programs and services, identified community needs and recommended new offerings to maximise ongoing success and participation.

Sales and Marketing Assistant

Esplanade Hotel Fremantle - By Rydges
07.2011 - 07.2017
  • Wrote copy for social media posts, promotional emails and other marketing collateral.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
  • Demonstrated willingness and interest in learning new tasks and skills.
  • Collaborated closely with sales team to manage leads and help with proposals.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Conducted basic market research to identify customer needs.
  • Created and distributed surveys for data collection and analysis.
  • Supported sales and marketing teams in creation and implementation of marketing campaigns.
  • Responded to general inquiries from members, staff and clients
  • Established and managed relationships with external data providers and research vendors.

Education

Diploma - Community Services

Insight Training
Rockingham, WA

Certificate II - Business Administration

Alexander Institute of Business
Perth, WA
12.2008

Certificate I - Business And Leadership

TAFE
Perth, WA
12.2005

Skills

  • Customer Service
  • Proficient in data management systems, Microsoft software applications and strong ability to learn new systems
  • Schedule Coordination
  • Key Relationship Development
  • Appointment and Meeting Scheduling
  • Complex Problem-Solving
  • Teamwork and Collaboration
  • Effective Multitasking
  • Client Relations
  • Accommodating Diverse Clientele

REFERENCES

Tracey Uren

AnglicareWA 

Former Senior Service Support Officer

0407 303 568


Keea Walkley 

Safe'n'Clean

Head Scheduler

0439 967 816


Amy Osmond: 

Rockingham Basketball 

Operations Manager

0448 233 452


Abby McDowell

Esplanade Hotel Fremantle

Marketing Manager

0401 187 866

Certification

  • Diploma of Community Services - Mental Health
  • Certificate II Business Administration
  • Certificate I Leadership
  • Senior First Aid
  • ASIST (Suicide Intervention Skills Training)
  • MHFA (Mental Health First Aid)
  • Blue Card - De-escalation training
  • Accidental Counsellor Training
  • Cultural Awareness training
  • Drivers License
  • National Police Clearance
  • Working with Children's Check

Timeline

Service Support Officer

Anglicare WA
05.2023 - Current

Scheduler

Safe'n'Clean
09.2020 - 01.2023

Administrator

Rockingham Basketball And Recreation Association
04.2019 - 05.2020

Sales and Marketing Assistant

Esplanade Hotel Fremantle - By Rydges
07.2011 - 07.2017

Diploma - Community Services

Insight Training

Certificate II - Business Administration

Alexander Institute of Business

Certificate I - Business And Leadership

TAFE

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