Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Bozoky

Gympie,QLD

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Owner/Manager

Self Employed
Gympie, Qld
08.2022 - 01.2024
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maintained an accurate cash register system at all times during business hours.
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Assisted staff by serving food and beverages or bussing tables.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Explained goals and expectations required of trainees.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Resolved conflicts between team members in a professional manner.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained new employees to perform duties.
  • Distributed food to service staff for prompt delivery to customers.
  • Delegated work to staff, setting priorities and goals.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Planned weekly menus based on seasonal availability of ingredients and customer preferences.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
  • Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Modified existing software systems to enhance performance and add new features.
  • Organized events such as trade shows and conferences.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Identified new opportunities for growth, expansion, and diversification.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Collaborated with other owners on joint ventures and shared resources.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Reviewed legal documents related to business operations.
  • Monitored performance of personnel against goals set forth by the company.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Analyzed industry trends to develop competitive strategies.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Served as a liaison between the organization and external stakeholders.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Cook

Brown Jug Gympie
Gympie Qld 4570, Qld
02.2021 - 02.2022
  • Supported bathing, dressing and personal care needs.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Instructed family members on how to provide bedside care.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to doctors' appointments and social outings.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Contributed to case reviews of client status and progress.
  • Followed care plan and directions to administer medications.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Laundered clothing and bedding to prevent infection.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Developed strong communication and organizational skills through working on group projects.
  • Gained extensive knowledge in data entry, analysis and reporting.

Caregiver, Parents

Val and Gary Biddle
Gympie , Qld
01.2018 - 01.2022

Manager

Williams shoes
Noosa, Qld
05.2016 - 07.2018
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Organized special events such as conferences or training sessions for employees.
  • Recruited and hired qualified candidates to fill open positions.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored staff performance and addressed issues.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Reviewed contracts before signing them on behalf of the organization.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Produced thorough, accurate and timely reports of project activities.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong communication and organizational skills through working on group projects.

Manager

Jay Jays
Noosa, Noosa
01.2016 - 04.2018
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Reviewed contracts before signing them on behalf of the organization.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized special events such as conferences or training sessions for employees.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Maintained adequate staffing to meet objectives within budget.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assigned work and monitored performance of project personnel.
  • Recruited and hired qualified candidates to fill open positions.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created training modules and documentation to train staff.
  • Produced thorough, accurate and timely reports of project activities.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Established and managed yearly budgets of up to $[Amount].
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Established processes to ensure efficient workflow throughout the organization.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and trained new employees to meet job requirements.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Monitored staff performance and addressed issues.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Entered time and attendance logs in preparation for payroll.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Identified needs of customers promptly and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Education

Gympie High
Gympie, QLD
12-1993

Skills

Honest, reliable, hard working and I work well in a team environment

References

References available upon request.

Timeline

Owner/Manager

Self Employed
08.2022 - 01.2024

Cook

Brown Jug Gympie
02.2021 - 02.2022

Caregiver, Parents

Val and Gary Biddle
01.2018 - 01.2022

Manager

Williams shoes
05.2016 - 07.2018

Manager

Jay Jays
01.2016 - 04.2018

Gympie High

Similar Profiles

CREATE PROFILE
Nicole Bozoky