Nicole Brett

• Freelance research agent-qualified librarian and archivist specialising in archival, genealogical, government records, popular culture, historical and sociological research.
• I can create and facilitate training and individualised workshops remotely and in person and create interactive training materials

• Moderator and content creator for the Facebook group History of Luna Park Sydney
• Curator of the Luna Park Ephemera collection
• Undertaking large-scale digitalisation project of the Luna Park Ephemera collection
• Sourcing digital platforms, creating metadata, preparing items for digitisation, and collaborating with members of the History of Luna Park Sydney facebook group to increase the accuracy of the metadata entries
• Creating Youtube content for Collectors Corner
• Boosted brand engagement by creating compelling social media posts and campaigns.
• Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
• Conducted online research to obtain relevant information and materials.
• Developed original content using social listening and independent sources.
• Building a Facebook group of 830 members
• Interviewed by ABC Radio Sydney, Sydney Morning Herald and Nightlife with Indira Naidoo about the collections.

• Managed the operations of TAFE Queensland Southbank Library
• Created Rosters and managed staffing at TAFE Queensland Brisbane Libraries
• Coordinated emergent / unplanned leave for TAFE Queensland Libraries
• Liaised with facilities managers to ensure that both staff and students have a safe and healthy environment
• Coordinate projects to improve the running of the library including pack filling project and computer maintenance schedule for all of southbank computers
• Provided referencing and research assistance to TAFE Queensland students in-person, online and over the phone.

• Delivered archival reference and research services to the public via telephone, email and onsite in the Archives Reading Room
• Successfully completing research enquires for clients applying archival research skills and practices to retrieving documents from repositories and provide comprehensive answers to clients research questions
• Provided clients with coaching on how to use Queensland State Archives (QSA) catalogue Archivespace, finding aids and indexes
• Collected statistics and fulfilled recordkeeping responsibilities in ARK in accordance with relevant policies, standards, and procedures
• Undertaking projects documenting microfilm restricted holdings and adding to migration indexes
• Completed a component of an ongoing project to document digitised microfilms.
• Preserved valuable historical documents by implementing proper archival storage techniques and maintaining optimal environmental conditions.

• Described and repackaged scripts and presentation sheets for radio programs broadcast on Papua New Guinea [PNG] Radio Station 9PA, 9RB, VLT, and VLK from January 1971- December 1971
• Data entry - Enter metadata into a department spreadsheet which was uploaded into the ELMO Archive management system
• Created finding aids and descriptors
• Completed project in required time frames.

• Subject matter expert for Spydus LMS
• Delivering implementation, upgrade and Adhoc training to libraries remotely and face to face
• Consulting with customers and creating customized training plans for different libraries
• Setting up, installing and configuring software
• Communicating effectively with customers in advance of agreed tasks, and providing progress updates during tasks and on completion, highlighting issues and recommending follow-on actions
• Assisting with the development and maintenance of Training material, Service Definitions and other associated corporate documentation
• Delivering training in how to manage and organize local history archives, storing digital assets, managing events and circulation training
• Successfully delivered Spydus implementation and upgrade training to public and academic libraries remotely and face-to-face nationwide
• Presenting demonstrations at SPUN (Spydus User Network) conference
• Devised and deliver five one-hour virtual coffee sessions to 50 libraries.
• Enhanced employee performance by developing and implementing customized training programs.
• Evaluated training needs for organizations, designing tailored solutions to address skill gaps and improve overall productivity.
• Delivered engaging presentations and facilitated group activities, ensuring participants gained practical knowledge and hands-on experience.
• Coached individuals in one-on-one settings to reinforce learned concepts and provide personalized guidance on career growth opportunities.

• Updating library resources in the TAFE Queensland Library management system to reflect Australian Standards
• Worked at the front service desk providing information services to both staff and students who visited TAFE Southbank Library
• This included processing loans, referencing questions, and assisting students with IT and password issues
• Worked on the synchronous online chat service 'Ask a Librarian' answering student and staff questions
• Created and edited libguides
• Created infographics for libguides and designed how-to documents for Techstreet
• Successfully delivered Library orientation sessions to an auditorium of first-year students during O-week.

• Successfully created learning objects for a joint collaboration between Monash University and the University of Queensland
• Created a template to assist in the collection of information about the academic experience of the first rollout of UQ2U
• Successfully audited all of the stand-alone UQX courses
• Modified rerun spreadsheets and processes
• Successfully implemented a customized rerun process on four MOOC's and MicroMasters
• Worked as a Learning Designer for UQ2U and UQX projects
• Reviewing and Beta testing completed modules University of Queensland Library Digital Essentials program.

• Successfully completed the migration of digital records and judgements between the industrial Relations Tribunal website and Supreme Court Library database

As part of my industry placement, I worked as a Records Management specialist in the Queensland Museum records team.
Appraised records, and determined whether records met digitalisation criteria.
Prepared physical documents for archiving and digitisation
Created new electronic folders and amended records using e-file (CM9-TRIM).
Moved documents and folders to appropriate electronic and physical archive containers.
Digitised records
Creating reports
Successfully completed a project to update and organise both physical and electronic vital records.
Collaborating with subject matter experts to create volunteer training procedures.

• Maintained and enhanced the library's website.
• Assisted with promotional onsite activities at the central library.
• Created online content.
• Successfully promoted the library and its programs using social media programs Twitter Facebook and Instagram.
• Created implementation plans and created collateral for SMS notifications for the mobile library.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Resolved customer complaints by actively listening to their concerns and implementing appropriate solutions.
• Boosted positive feedback from customers through prompt, efficient, and courteous service.
• Streamlined communication channels by collaborating with team members to address customer needs effectively.
• Supported event planning initiatives for successful community outreach programs, ensuring a positive experience for all attendees.
• Facilitated smooth operations at events by performing tasks such as registration assistance, greeting guests, and directing attendees to appropriate locations.

• Asian Pacific Library and Information Conference (APLIC) 29th July-1st August 2018
• ALIA Online 2019 - 11th February -15 February 2019
• Australian Society of Archivists - Archives Amplified Conference 14th September -17 September 2021
• Enhanced attendee experience by providing efficient registration and check-in services.
• Assisted conference speakers with presentation setup, ensuring a smooth transition between sessions.
• Contributed to successful panel discussions by coordinating speaker schedules and facilitating audience Q&A sessions.
• Served as a valuable resource for attendee inquiries, promptly addressing questions and concerns related to the event schedule or venue facilities.
• Eased transitions between sessions by directing foot traffic in high-traffic areas of the venue effectively.
• Delivered exceptional customer service to event participants, creating a welcoming environment that encouraged engagement and learning.
• Collaborated efficiently across teams to ensure seamless operations throughout each day of the conference.
• Maintained up-to-date knowledge of all aspects of the conference program in order to provide accurate information to attendees upon request.
• Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
• Directed guests to correct seating areas, providing seamless movie-going experience.

• Assisting with the preservation and preparation for digitisation and of defunct lodge records.
• Preserved delicate materials with specialized storage techniques to ensure long-term stability.
• Collaborated with other archive staff to develop efficient workflows, ensuring timely completion of projects.
• Implemented a preservation plan, assessing the condition of materials and prioritizing conservation efforts accordingly.

• Enhanced online engagement with the creation of compelling content for various platforms.
• Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
• Expanded audience reach by identifying and connecting with key influencers in the industry.
• Boosted brand visibility by developing and implementing engaging social media campaigns.
• Collaborated with other social media teams to create a consistent brand identity.

• Enhanced document readability by applying advanced desktop publishing techniques and software.
• Ensured consistency across multiple publications by implementing company-wide style guides and templates.
• Formatting and editing documents to reflect RTO industry standard in aprofessional and timely manner.

• Developed comprehensive training materials for staff, resulting in improved efficiency and understanding of the LMS system.
• Creating training materials and work instructions to assist with the implementation and integration of Turn it in, into Connect.
• Maintaining and updating information into the TAFE's LMS Connect.
• Coached staff on how to upload documents and course work into TAFE's LMS system.

• Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
• Served as a point of contact for client consultations regarding database design, architecture, and administration tasks.
• Coaching Hunter TAFE Staff on how to use the SALM System.
• Assisted Hunter TAFE staff to transition to an integrated student management system.
• Updating student management database, processing a high volume of requests and maintaining confidential student information.
• Provided primary customer support to internal and external customers.

• Project managed Digital Education Revolution roll-outs 2009- 2013.
• Repaired and maintained a fleet of 1200 laptops.
• Providing technical support for school events and functions.
  Maintained databases, audited inventory and managed logistics and procedures for the delivery, roll out, repair and the retirement schools laptop fleet.
• Creating new policies, administrative systems and processes to streamline the delivery of repaired laptops to students and teachers.
• Member of various committees and project teams to formulate action plans and strategies to improve the IT infrastructure in the schools.
• Created and delivered training sessions for teacher in-service day relating to virtual tools they could be used in the classroom.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
• Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
• Maintained compliance with regulatory requirements by staying current on industry changes and updating policies accordingly.
• Managed content insurance claims for 50% of the state’s public primaryand secondary schools in New South Wales.

• Worked as a Learning designer for the Reitz 3.1 Elearning portal project
• Successfully collaborated with in-house graphic designers and animators to design and create an animated learning assistant Rudy Reitz who appeared throughout the Reitz 3.1 E-Learning program
• Creating storyboards and designed the splash page for the Elearning program
• Developed custom training programs tailored to diverse learner populations in various industries and sectors.
• Enhanced e-learning experience by designing interactive and engaging instructional materials.
• Collaborated with subject matter experts to create accurate, relevant, and effective learning content.

• Provided first-level IT support to personal assistants and international delegates at the 2007 Sydney APEC conference
• Coached personal assistants and delegates on how to sync their mobile technology with the conference network
• Used troubleshooting skills to solve technical issues and provided technical support at the various APEC venues and creating how-to guides
• Assisted with the setup and operation of the various IT Services for delegations located at the Sydney Convention Centre.

• Created integrated video and web conferencing solutions for large corporate and government departments
• Creating and presenting customized training packages for customers
• Conducting training onsite at customers premises or virtually using video and web conferencing equipment.
• Evaluated training needs for organizations, designing tailored solutions to address skill gaps and improve overall productivity.
• Delivered engaging presentations and facilitated group activities, ensuring participants gained practical knowledge and hands-on experience.
• Developed comprehensive training manuals, job aids, and other resources to support ongoing employee development efforts.
• Coached individuals in one-on-one settings to reinforce learned concepts and provide personalized guidance on career growth opportunities.
• Lead trainer on a project to implement video conferencing technology into remote locations within the Northern Territory. This involved created training collateral for both new and legacy video conferencing equipment as well as training NT government staff using Telstra's video conferencing equipment.
• Collaborated with subject matter experts to create accurate, high-quality learning materials for diverse audiences.
• Enhanced employee performance by developing and implementing customized training programs.

• Part of a large interdisciplinary team that successfully rolled out Cando and Maxim (Siebel systems) across all Business and Government call centres and Telstra shops nationwide
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
• Acted as a change manager for the staff of Sydney Telstra Business and government call centre, facilitating the transition of staff from a paper-based management system to an automated Siebel computer file management system
• Trained and coached staff onsite and in a classroom environment.

• Portfolio managed the provisioning requirements for Telstra's top 100 customers
• Built strong working relationships with sales teams and customers
• Appointed team troubleshooter to fix difficult orders
• Working on major projects and working groups to improve productivity and innovation
• Delegate Women in Leadership program and Conference.
• Enhanced customer satisfaction levels by promptly addressing concerns and providing tailored solutions.
• Improved service delivery efficiency by streamlining processes and implementing best practices.
• Developed strong relationships with clients, maintaining open communication channels for smoother collaboration.
• Collaborated with cross-functional teams to ensure seamless integration of services, achieving higher client satisfaction rates.
• Provided comprehensive consulting services to clients, identifying opportunities for process improvement.
• Optimized resource allocation for better project management and timely completion of tasks.