Nicole Brimble
Cremorne
Summary
With a proven track record at Hilton Hotels Worldwide, I excel in enhancing customer satisfaction and maintaining high standards of cleanliness. My adaptability and exceptional communication skills have consistently improved service quality and team productivity, leading to significant achievements in guest service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Hilton Hotels Worldwide
09.2023 - 11.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cafe Worker
Village Cafe
07.2024 - 10.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
Customer Service Representative
Lloyds Banking Group
01.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Supervisor
TJX Europe
02.2022 - 01.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Created customer support strategies to increase customer retention.
Care Worker
Novus Care
09.2020 - 02.2022
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Monitored and assisted residents through individual service plans.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
Education
GCSE
St Michaels Catholic High School
United Kingdom Watford Hertfordshire Beauty Therapy
West Herts College
United Kingdom Watford HertfordshireSkills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Quality control
- Order management
- Adaptability and flexibility
- Task prioritization
- Cleaning and sanitizing
- Dining area maintenance
Travelling
For the past 3 months I have been travelling South East Asia. I have enjoyed meeting people from all across the world and seeing different cultures.
I have adapted very well to this new life and am ready for the next step.
I have decided to come to Australia to make a new life for myself and new challenges.
Timeline
Cafe Worker
Village Cafe
07.2024 - 10.2024
Restaurant Server
Hilton Hotels Worldwide
09.2023 - 11.2024
Customer Service Representative
Lloyds Banking Group
01.2023 - 09.2024
Customer Service Supervisor
TJX Europe
02.2022 - 01.2023
Care Worker
Novus Care
09.2020 - 02.2022
GCSE
St Michaels Catholic High School
Beauty Therapy
West Herts College
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