Nicole Buesnel
Orange
Summary
State Operations Manager well-versed in operations, team and business leadership. Knowledgeable of business operations in the Health Insurance industry. Offering 10 years of experience and dedication to growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
NSW Care Centre Operations Manager
Westfund Health Insurance
02.2021 - Current
- Managed team of 17 employees, overseeing hiring, training, and professional growth of employees.
- Manage large operational team of over 16 staff, across NSW in 6 different locations.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving member complaints.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Regional Manager
Westfund Health Insurance
07.2013 - 02.2021
- Managed team of over 10 staff across multiple locations in NSW
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service
- Drove new business by acquiring new clients and expanding new and existing relationships
- Maximised customer retention by resolving issues quickly
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Trained new employees in specific job requirements
- Evaluated employees’ strengths and assigned tasks based upon experience and training through 1:1 consultation
Sales Consultant
Westfund Health Insurance
07.2013 - 07.2014
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly with retention rate above 93%
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Store Manager
Bed Bath N' Table Orange
10.2012 - 07.2013
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Scheduled and led weekly store meetings for all 10 employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Created work schedules according to sales volume and number of employees.
Store Manager
Cotton On Mega
07.2010 - 09.2012
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Hired, trained and managed team of 10 employees, including evaluating performance and enforcing disciplinary actions
Education
School Certificate -
Lithgow High School
Lithgow, NSW12.2006
Skills
- Process improvements
- Process Standardisation
- Sales expertise
- Sales reporting
- Account development
- Staff management
- Lead prospecting
- Business Administration
- Team leadership
- Business development
Certification
- Graduate Certificate of Human Resource Management - Edith Cowan University 2023
- Diploma of Business
- Diploma of Leadership and Management
- Business Administration Cert III
- Business Administration Cert IV
- Marketing Cert IV
References
Mark Genovese - CEO, Westfund Health Insurance
0400 240 125 genovesem@westfund.com.au
Magdalena Herceg - Chief Operations Manager, Westfund Health Insurance
0437 553 404 hercegm@westfund.com.au
Rachel Rees - Head Of Operations, Westfund Health Insurance
0410 135 325 reesr@westfund.com.au
Fiona Van Der Velden - Human Resources Manager, Westfund Health Insurance
0448 839 171 vanderveldenf@westfund.com.au
Timeline
NSW Care Centre Operations Manager
Westfund Health Insurance
02.2021 - Current
Regional Manager
Westfund Health Insurance
07.2013 - 02.2021
Sales Consultant
Westfund Health Insurance
07.2013 - 07.2014
Store Manager
Bed Bath N' Table Orange
10.2012 - 07.2013
Store Manager
Cotton On Mega
07.2010 - 09.2012
School Certificate -
Lithgow High School
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